Office Depot
π Retail & Products Β· Lafayette
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused to assist with a malfunctioning copy machine.
Business reply on Google
Thank you for bringing this Customer service issue to our attention. I am so sorry for the negative experience you recently had at our store. I would like to send your comments to the appropriate team so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the storeβs location in the subject line along with your contact information and your Google Review. We are here to help! β Paige
Staff member refused package drop off and used abusive language.
Business reply on Google
Thank you for bringing this to our attention. I am so sorry for the negative experience you have encountered at our location. I would like to send your concern to the appropriate team so that this can be properly addressed. Kindly send us an email to socialmedia.service@officedepot.com with your phone number, store, and Google review. Thanks, Paige
Staff failed to assist with proper shipping label creation.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: contact name, phone number, store location and Google Review.
Staff provided poor service and failed to provide itemized receipts.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your name, phone number, store location, and Google Review.
Staff discouraged the use of in-store shipping services.
Business reply on Google
Thank you for your feedback! We apologize for the negative experience you recently had at our store. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your name, phone number, storeβs location, and Google Review. - Paige
Point of sale system forced a donation without a decline option.
Business reply on Google
Hi, Thank you for bringing this to our attention. Please accept our sincere apologies for having let you down. I would like to send your feedback to the appropriate team so that this can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com with your phone number, order number, and Google Review. Thanks, Paige :)
Staff member lacked knowledge and refused to perform binding service.
Business reply on Google
Hi Abdul, Thank you for bringing this Customer service issue to our attention. I am so sorry for the negative experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store #, your phone number and review. We are here to help! Thanks, Paige :)
Inconsistent service quality and unhelpful staff in the print department.
Business reply on Google
Thank you for bringing this Customer service issue to our attention. I am so sorry for the negative experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to socialmedi.service@officedepot.com. Please provide the store # in the subject line along with your contact information. We are here to help! οΏ½ Emma
staff failed to provide adequate assistance to the customer
Staff lacked product knowledge and failed to assist with inventory inquiries.
Staff were unaware of current store promotions and required customer assistance.
Staff were unhelpful and distracted at the print station.
system failure to retrieve customer receipts
The store provided an inaccurate and excessive price quote for binding.
Long wait time for printing and laminating services.