Office Depot
🛒 Retail & Products · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Failure to fulfill same-day print orders and poor inventory management.
Business reply on Google
Thank you for taking the time to share your feedback, and I’m sorry we missed the mark during your visit. We’d like to review this with the appropriate team so we can address it properly. When you can, please email us at socialmedia.service@officedepot.com with the store location, your phone number, and a copy of your Google review. We’re here to help and appreciate the chance to make this right.
Print order was repeatedly delayed and not completed as promised.
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thank you.
Staff member ignored a customer request for assistance.
Business reply on Google
Thank you for bringing this Customer service issue to our attention. I am sorry for the negative experience you recently had at one of our locations. I would like to send your comments to the appropriate team so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store # on the subject line along with your contact information. We are here to help! - Paige :)
Unfriendly and unhelpful staff in the printing department.
Business reply on Google
Thank you for bringing this to our attention. I am so sorry for the experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store # in the subject line along with your contact information and these details. We are here to help!
The store failed to provide advertised FedEx shipping services.
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to have the opportunity to address the concern ASAP. Please kindly send us an e-mail to socialmedia.service@officedepot.com with your phone number, the store's location, and the review. Thanks, Paige :)
staff member was rude and hung up on the customer
Business reply on Google
Thank you for bringing this to our attention. I am so sorry for the experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store # in the subject line along with your contact information and these details. We are here to help!
business failed to provide services advertised on their website
Business reply on Google
Thank you for bringing this to our attention. I am so sorry for the experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store # in the subject line along with your contact information and these details. We are here to help!
Cashier was unhelpful and rude when asked for assistance.
Business reply on Google
Thank you for bringing this Customer service issue to our attention. I am so sorry for the negative experience you recently had at our sore. I would like to send your comments to the appropriate team, so that this can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store #, your phone number and review. We are here to help! Thanks, Paige :)
Inconsistent pricing and inability to fulfill requested print size
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your contact name, phone number, store location, and Google Review.
Staff destroyed printed materials and provided poor customer service.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your contact name, phone number, store location, and Google Review.
Store manager provided rude service and refused to assist with stapling.
Employee displayed unprofessional behavior and yelled at customer over print order
Business reply on Google
Hi Blanca: Thank you for taking the time to provide us with your feedback. I am so sorry to hear we let you down. This is not the experience we want for our customers. We will research this immediately. Would you please be so kind to send an email to socialmedia.service@officedepot.com with your best contact email and phone number, and a short recap similar to the below? Please include store # 6282 in the subject line. We are here to help! Chloe :)
Staff accepted incorrect carrier package and failed to provide tracking assistance.
Business reply on Google
Hello Toni, Thank you for bringing this Customer service issue to our attention. I am so sorry for the negative experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store # in the subject line along with your contact information and these details. We are here to help! Leesa
customer experienced long wait times and poor staff communication
Business reply on Google
Hi Jason: Thank you for taking the time to provide us your feedback. I am so sorry to hear we let you down. This is not the experience we want for our customers. We will research this immediately. Would you please be so kind to send an email to socialmedia.service@officedepot.com with your best contact email and phone number, and a short recap similar to below? Please include the store # 6282 in the subject line. We are here to help! Chloe :)
Excessive wait time for online order pickup
Staff member was rude regarding the store's photo printing limit policy.
Business reply on Google
Hi Juan: Thank you for taking the time to provide us your feedback. I am so sorry to hear we let you down. This is not the experience we want for our customers. We will research this immediately. Would you please be so kind to send an email to socialmedia.service@officedepot.com with your best contact email and phone number, and a short recap similar to below? Please include the store # 6282 in the subject line. We are here to help! Chloe :)
Printing orders were incorrect and not completed by the deadline.
Extended warranty service is unresponsive and printer replacement process is delayed.
staff failed to notify customer and released documents without identity verification