Office Depot
🛒 Retail & Products · Lincoln
total experiences
replied on google
Most reported issues
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Experiences
Store website falsely advertised product availability to drive foot traffic.
Business reply on Google
I’m very sorry to hear about your experience and appreciate you letting us know. So we can look into this in detail and follow up with the right team, please send us an email at socialmedia.service@officedepot.com. Include the store location, your phone number, and your Google review, and we’ll do our best to resolve this promptly. Thank you for giving us the opportunity to improve.
The desk was the wrong color and missing hardware components.
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Limited selection and high pricing for recycled paper products.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at one of our Office Depot locations. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your name, phone number, store location, and Google Review. – Paige
Long wait time due to inefficient service by staff member
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
staff failed to assist with malfunctioning equipment
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Priority printing service was not honored and resulted in significant delays.
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Poor quality of print and copy services provided by staff.
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Store refused full refund or exchange for a broken item.
Business reply on Google
Thank you for bringing this to our attention. I am so sorry for the experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store # in the subject line along with your contact information and these details. We are here to help!
Staff failed to provide assistance with copy services.
Business reply on Google
Thank you for bringing this to our attention. I am so sorry for the experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store # in the subject line along with your contact information and these details. We are here to help!
Damaged desk delivered and poor customer service response
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your name, phone number, store location, and Google Review.
Employees lacked knowledge about the products.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your contact name, phone number, store location, and Google Review.
Office chair leather is shedding and management refused to provide support.
Business reply on Google
Hi Ken, 6609 Thank you for bringing this to our attention. Please accept our sincere apologies for the poor service. We would like to make things right. Please kindly send us a message at socialmedia.service@officedepot.com with your phone number. a copy of your receipt and the name of the associate you spoke to. Please kindly include the store number (6609) and the review. Thanks, Paige :)
Customer service representative unable to change order destination
Business reply on Google
Hi Tim: Thank you for taking the time to provide us your feedback. I am so sorry to hear we let you down. An address change may only be done when it is a simple suite # and within a certain time frame. If it is another city or state, it must be cancelled, or refused and a new order placed. Chloe :)
Staff member was rude and unhelpful when asked a question.
Staff member was unhelpful and rude during the shipping process.
Staff refused printing services and enforced mask policy strictly.
Business reply on Google
Erik, I'm sorry you had such a negative experience while submitting a print job at this location. In the future, you may also submit your print job by uploading your documents to this link https://www.officedepot.com/a/products/870284/Copies/ If you have any questions, please send us an email to socialmedia.service@officedepot.com, you can address to my attention, Adri
Store was closed during posted hours and staff was unhelpful
Staff refused to perform a quick service on the spot.
Business reply on Google
Hi Tana, Thank you for bringing this Customer service issue to our attention. I am so sorry for the negative experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to socialmedi.service@officedepot.com. Please provide the store # in the subject line along with your contact information. We are here to help! � Emma
Store refused cash refund for incompatible equipment, issuing store credit instead.
The business failed to notify the customer that their computer was ready.