Office Depot
🛒 Retail & Products · Little Rock
total experiences
replied on google
Most reported issues
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Experiences
Staff member was unprofessional and walked away during a service request.
Business reply on Google
I’m very sorry to hear about your experience and appreciate you letting us know. So we can look into this in detail and follow up with the right team, please send us an email at socialmedia.service@officedepot.com. Include the store location, your phone number, and your Google review, and we’ll do our best to resolve this promptly. Thank you for giving us the opportunity to improve.
Long wait times at print center with unhelpful management response
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Staff arrived late for appointment and displayed unprofessional behavior
Business reply on Google
I am sorry for the poor experience you recently had. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Employee was unavailable at the scheduled appointment time.
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
unprofessional behavior and poor service from night shift staff
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Staff was dismissive and failed to assist with broken printers.
Business reply on Google
I am sorry for the negative experience you recently had at one of our stores. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Paige :)
Excessive wait time for document printing services
Business reply on Google
Thank you for bringing this to our attention. I am sorry we have let you down. We would like to send your comments to the appropriate team so that the concern can be addressed properly. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store’s location, your phone number, and the Google review. We are here to help! Thanks, Becky
Staff member provided poor customer service and displayed a bad attitude.
Business reply on Google
Thank you for bringing this Customer service issue to our attention. I am sorry for the negative experience you recently had at our store. I would like to send your comments to the appropriate team so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store # on the subject line along with your contact information. We are here to help! - Paige :)
Staff member was rude and refused to complete a print order.
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to have the opportunity to address the concern ASAP. Please kindly send us an e-mail to socialmedia.service@officedepot.com with your phone number, the store's location, and the review. Thanks, Paige :)
Store failed to honor in-store warranty exchange policy as advertised.
Business reply on Google
I am sorry to have let you down! I would like to send your feedback to the appropriate team so that this can be addressed. Kindly send us an email to socialmedia.service@officedepot.com with your phone number, store, and Google Review. Thanks, Paige :)
Employees unable to process FedEx shipping services as advertised.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: contact name, phone number, store location and Google Review.
Office chair is defective and customer support is unresponsive.
Business reply on Google
Thank you for your feedback! We are very sorry to have let you down and would like to look into your concern further. Please kindly send us an e-mail to socialmedia.service@officedepot.com with your phone number, the store’s location, order number (or copy of the receipt), and the review. Thanks, Paige :)
Print order was incorrectly canceled and delayed significantly.
Business reply on Google
Thank you for bringing this Customer service issue to our attention. I am so sorry for the negative experience you recently had at our store. I would like to send your comments to the appropriate team, so that this can be addressed properly. They will want to contact you for additional details. Kindly send us an email to socialmedia.service@officedepot.com. Please provide the store # in the subject line along with your contact information and these details. We are here to help!
Lack of staff assistance and poor customer service in store.
Business reply on Google
Thank you for your feedback! We apologize for the negative experience you recently had at our store. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your name, phone number, store’s location, and Google Review. - Paige
poor customer service and messy store conditions
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your contact name, phone number, store location, and Google Review.
Manager at the copy center displayed rude and unprofessional behavior
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you recently had at our Office Depot location. We would like to send your comments to the appropriate team, to be addressed properly. Please send us an email to socialmedia.service@officedepot.com with the following: your contact name, phone number, store location, and Google Review.
Staff members were unhelpful and lacked enthusiasm.
staff provided inaccurate information regarding inventory and were unhelpful
Employee was rude and unprofessional during a phone interaction.
Security guard harassed and frisked customer without cause
Business reply on Google
Hi Shawn, Oh my! I am so sorry to hear that this happened to you. Please allow us to make this a better experience. This is not the kind of service that we want our customers to have when visiting our stores. Please send me an e-mail with your contact info at socialmedia.service@officedepot.com. Please add the store #121 in the subject line. We hope to hear from you soon. Thank you!