Old Navy

The store employees are described as rude and unpleasant.

Gift return credited to original payment method instead of store credit.

The store is disorganized and prices are too high.

Disorganized store layout and rude, unhelpful staff regarding size availability.

Employees ignored the customer while talking to each other.

Store lacks wheelchair accessible carts and curbside pickup options.

Dressing rooms were messy and the store floor was dirty.

long wait times and unhelpful management response

The store is disorganized and fitting rooms are cluttered with clothes.

Clothing quality is poor and sizing is inconsistent.

Limited in-store selection of branded clothing items

Employees were not friendly or helpful during the visit.

The store is messy and merchandise is scattered throughout the aisles.

Store refused to exchange items and issued credit to original purchaser.

Jacket stuffing leaked after one wear and store refused exchange.

Store staff refused to provide a shopping cart for a customer.

Items are mismarked and staff blame customers for the errors.