Old Navy

Security guard harassed a customer with inappropriate comments.

Staff provided unclear refund information and were rude to the customer.

Security guard displayed unprofessional behavior and made sexist comments to customer.

Staff member was rude and prevented customer from viewing jeans.

The store lacked the required size for a specific shirt.

The store selection lacked appealing styles and sizes.

Staff lacked the experience to resolve the customer's situation.

staff followed customer under suspicion of shoplifting

Store merchandise is disorganized and clothing quality is poor.

Staff member refused to assist with locating requested clothing sizes.

Staff member initially refused to provide multiple eligible discount coupons.

Store associates were rude and lacked basic manners.

poor customer service, unclear pricing, and long checkout wait times

Poor customer service, disorganized store, and missing items from purchase.

Long checkout lines due to insufficient staffing

Inaccurate pricing labels cause confusion at checkout

Staff refused to provide an extra bag for purchased items.