Olive Garden Italian Restaurant
🍽️ Restaurants · Billings
total experiences
replied on google
Most reported issues
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Experiences
Incomplete order due to staff errors and poor communication
Waitress provided slow service and failed to bring breadsticks promptly.
Extremely slow service and unprofessional behavior from the waitstaff.
Inattentive server and poor handling of food and drink orders.
The restaurant changed the recipe for the chocolate lasagna.
Excessive noise from kitchen staff disrupted the dining experience.
online ordering system is not functioning for delivery
Inattentive service and cold food served during the meal.
online ordering system failed to accept debit card payments
staff ignored customers and provided poor service at the entrance
Long wait time and incorrect food order received.
poor food quality and understaffed service during lunch
Hostess exhibited rude behavior and bullied other staff members.
Business reply on Google
Jason, this is not the impression we want to leave with you and we hope you will accept our apologies. Please email guestrelations@olivegarden.com if you'd like to connect with us about your experience. When following up, be sure to include this location with your name.
The soup was excessively spicy and the staff refused a refund.
customer was ignored by staff and received no service for fifteen minutes
Business reply on Google
Ruben, this is not the impression we want to leave with you and we hope you will accept our apologies. Please email guestrelations@olivegarden.com if you'd like to connect with us about your experience. When following up, be sure to include this location with your name.
Customers experienced excessive wait times and were overlooked by staff.
Business reply on Google
Meli, It's clear this wasn't the best experience, and that concerns us. Our Guest Relations team is available to help if you'd like to connect with us about your disappointment. Feel free to contact us at guestrelations@olivegarden.com and include both your name and this location in the message.
Unfriendly service and uncomfortable temperature in the restaurant.
customers experienced food poisoning and poor service quality
Business reply on Google
Brian, it's clear this wasn't the best experience, and that concerns us. Our Guest Relations team is available to help if you'd like to connect with us about your disappointment. Feel free to contact us at guestrelations@olivegarden.com and include both your name and the location in your message.
Incorrect drink orders and inconsistent breadstick service provided to the table.
Business reply on Google
We never want you to leave feeling this way and apologize for the disappointment this visit caused. Please consider contacting us at guestrelations@olivegarden.com with the name from this review and the location included if you'd like to discuss your experience.
The salmon portion was too small and the breadstick was hard.
Business reply on Google
Norman- Thanks for sharing your feedback. If you want to discuss your experience with a member of our Guest Relations team, please send us an email at guestrelations@olivegarden.com. Be sure to let us know the name your review is posted under and the restaurant location.