Olive Garden Italian Restaurant
🍽️ Restaurants · Kapolei
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The restaurant does not accept contactless payment methods.
restaurant failed to follow dietary restrictions and omitted utensils
Business reply on Google
Hi Captain, We hate to hear your visit didn’t live up to expectations — that’s not the kind of experience we aim to deliver. If you're open to it, we’d love the chance to follow up personally. Just drop your contact info here: https://go.momos.com/UbMfd
Multiple food orders were incorrect and experienced significant service delays.
Business reply on Google
Hi Jennifer, Please provide us your contact details at https://go.momos.com/EGR6X so that we can reach out to you personally. We'd love the opportunity to make this right.
Server deceptively collected double tips on a large group bill.
Business reply on Google
Hi Leo, Please provide us your contact details at https://go.momos.com/ixWiP so that we can reach out to you personally. We'd love the opportunity to make this right.
Long wait times and poor food quality at Olive Garden
waiter failed to offer water and ignored the customer for ten minutes
Poor food quality and inattentive service during a birthday lunch.
Incorrect billing, unapplied credit, and foreign objects found in food.
inconsistent food delivery and poor quality of meal items
Server provided poor service and was unwelcoming to the customers.
Slow service, incorrect billing, and hair found in food.
Long wait times and inattentive service during lunch.
Poor service and a quality issue with a dessert item.
Business reply on Google
Aloha, We apologize that the meal you received that afternoon did not meet our standards of excellence and will share feedback with our team. Thank you for taking the time to share your review.
Rude staff provided poor food quality and failed to clear dishes.
Business reply on Google
Aloha Pamela, We’re disappointed to hear that the service and meal you received did not meet our standards of excellence, and we will share your visit with our team to improve our service. Thank you for taking the time to share your review.
Waitress was rude and served cold, incorrect food items.
Server rushed the table and failed to provide ordered seafood components.
Poor service, dirty seating area, and overly salty food quality.
The lasagna served was old, reheated, and poor quality.
The greeter displayed unprofessional and rude behavior toward customers.
excessive wait times for service and food delivery