Outback Steakhouse
🍽️ Restaurants · Springfield
total experiences
replied on google
Most reported issues
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Experiences
The restaurant failed to include a paid steak in the order.
Business reply on Google
We're genuinely sorry to hear that your recent visit to Outback Steakhouse was unpleasant. Your feedback is gold to us, and we're committed to making things right. Reach out to us at outback.com/contact. Our team will put their all into addressing your concerns and making necessary improvements. Thanks for helping us serve you better!
Long wait time for an Uber Eats pickup order.
Business reply on Google
We apologize that your visit to Outback Steakhouse didn't meet our usual standards. Your feedback is vital for our improvement, so please don't hesitate to reach out to us at outback.com/contact to tell us more about your experience. We're committed to addressing your concerns and making the necessary tweaks to ensure a more enjoyable dining experience in the future.
Staff ignored customers and failed to provide service.
Business reply on Google
We're truly sorry for any hiccups you encountered during your time at Outback Steakhouse. Your feedback is incredibly important to us, and we're eager to make amends. Don't hesitate to send us a message at outback.com/contact to share more about your experience. We'll take every necessary step to enhance our service and ensure a stellar dining experience for you in the future.
customer was ignored by staff for thirty minutes
Business reply on Google
We're genuinely sorry to hear that your visit to Outback Steakhouse wasn't up to par. Your feedback is super important to us, and we're eager to turn things around. Reach out to us at outback.com/contact, and we'll roll up our sleeves to better understand and tackle your concerns. Here's to making things right and aiming for even better experiences ahead!
The takeout order contained burnt steaks and poorly prepared side dishes.
Business reply on Google
We're truly sorry for any letdown you faced on your last visit. Your feedback is gold to us, and we're committed to making things right. Send us a message at outback.com/contact so we can dig deeper into your concerns and take the needed strides to level up our service.
The steak was burnt and the blooming onion was soggy.
Business reply on Google
We apologize for any inconvenience you experienced, Nadira Tannall. Your feedback is valuable to us at Outback Steakhouse. Please reach out to us at outback.com/contact so we can discuss your visit.
Unexpected charges for using the table trivia tablet
Business reply on Google
Thanks a bunch for sharing your feedback on your recent Outback Steakhouse visit. We're bummed to hear it didn't quite hit the mark for you. Your insights mean the world to us, and we're eager to dive deeper into your concerns. Send us a message at outback.com/contact so we can get to the bottom of things and make strides toward improving our service. Your satisfaction is our priority!
The steak served was raw and undercooked.
Business reply on Google
We apologize that your visit to Outback Steakhouse didn't meet our usual standards. Your feedback is vital for our improvement, so please don't hesitate to reach out to us at outback.com/contact to tell us more about your experience. We're committed to addressing your concerns and making the necessary tweaks to ensure a more enjoyable dining experience in the future.
The steak was improperly cooked and of poor quality.
Business reply on Google
We're genuinely sorry to hear that your recent visit to Outback Steakhouse was unpleasant. Your feedback is gold to us, and we're committed to making things right. Reach out to us at outback.com/contact. Our team will put their all into addressing your concerns and making necessary improvements. Thanks for helping us serve you better!
Restaurant failed to include a meal and refused to provide refund
Business reply on Google
We sincerely apologize for the disappointing experience you had at Outback Steakhouse. Your satisfaction is important to us, and we are committed to resolving any issues you may have encountered. Please contact us directly at outback.com/contact so that we can fully understand your concerns and promptly address them.
Poor service and multiple errors during the dining experience.
Business reply on Google
We sincerely apologize for the disappointing experience you had at Outback Steakhouse. Your satisfaction is important to us, and we are committed to resolving any issues you may have encountered. Please contact us directly at outback.com/contact so that we can fully understand your concerns and promptly address them.
Staff members displayed rude behavior and poor customer service.
Business reply on Google
We’re very sorry you did not have a great experience and wanted to apologize on behalf of our entire team. To connect with us directly, please visit https://www.outback.com/contact
Slow service and incorrectly prepared food orders
Business reply on Google
We are so sorry to hear you did not have a better experience. We’d like to connect further, if you would please send us a message at https://www.outback.com/contact
The host provided unprofessional and rude service to the customers.
Business reply on Google
We’re extremely sorry we let you down. We want you to know we will use this feedback to make future experiences better. For further assistance, please leave us a note at https://www.outback.com/contact
Long wait times and poor communication regarding food order
Business reply on Google
Stephen Pacileo, we are so sorry to hear you did not have a better experience. We’d like to connect further, if you would please send us a message at https://www.outback.com/contact
Appetizers were greasy, overcooked, and took forty-five minutes to arrive.
Business reply on Google
We appreciate you letting us know about your experience. We take feedback very seriously and have shared this with the teams involved. If you'd like to talk further, please reach out to us at: outback.com/contact Thanks, mate! Outback Steakhouse Guest Relations
The food served was dry, stale, and lacked freshness.
Business reply on Google
We appreciate you letting us know about your experience. We take feedback very seriously and have shared this with the teams involved. If you'd like to talk further, please reach out to us at: outback.com/contact. Thanks, mate! Outback Steakhouse Guest Relations
Incorrect food item delivered after a long wait time
servers ignored the table and food service was slow