P.C. Richard & Son
💻 Tech Services · New York
total experiences
replied on google
Most reported issues
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Experiences
Staff added unauthorized warranty charges and refused to provide a refund.
customer service representatives repeatedly hung up and provided inconsistent information
Failed delivery window and incorrect installation of appliance
Incorrect installation team sent and staff was rude to customer
Repeated failure to repair appliance due to incorrect parts ordered
Staff member imposed unauthorized identification requirements for a price match.
Staff provide misinformation regarding price matching, warranties, and product condition.
Manager misled customer to visit store for sales purposes
Delivery driver demanded an unauthorized cash fee for appliance removal.
Business reply on Google
We are very sorry to hear about the issues you've encountered at one of our showrooms, specifically regarding the unexpected additional delivery fee and the demand for cash payment when requesting a Haul Away service for your old refrigerator. We understand your frustration with this situation, and we want to assure you that we take your concerns very seriously. We have immediately notified both the store manager and the regional manager about this incident so that they can thoroughly investigate the matter and address these issues directly with the sales staff, ensuring that such practices do not occur again.
Staff ignored and provided poor service to a teenage customer
Business reply on Google
We are terribly sorry to hear about the issues you've encountered at one of our showrooms. We have alerted the store manager and the regional manager so that they can address these issues with the sales staff.
Store refused to accept return of an unopened computer
Business reply on Google
Hello Sara, we are so sorry that this hasn't been your best experience. Please send us a direct message with the invoice number of your purchase, or you can email us at customerservice@pcrichard.com (ATTN: Social Media team) with this information so we may better assist you. We'd like to look into this for you.
The store manager exhibited rude and unprofessional behavior toward the customer.
Business reply on Google
We are happy to hear about your experience! Thank you for sharing it, and thank you for shopping at P.C. Richard & Son!
Sales associates were rude and unresponsive to customer inquiries.
Installers damaged walls and company refused to repair without additional fees.
Business reply on Google
Hello Adam, I sincerely apologize for this negative experience you've had while having your television installed. Please contact us via email at customerservice@pcrichard.com (ATTN: Social Media Team) with your invoice number, so we can better assist you.
Employee argued with customer and accused them of lying
Business reply on Google
We are sorry to hear about the issues you encountered at one of our showrooms. We have alerted the store manager and the regional manager so that they can address these issues with the sales staff. We appreciate your feedback and will work to ensure that all customers have a positive experience at our stores.
Laptop battery failed shortly after purchase.
Business reply on Google
Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.
Technicians failed to install vent correctly and refused to adjust hinges.
Business reply on Google
Hello, we are so sorry that this hasn't been your best experience. Please email us at customerservice@pcrichard.com (ATTN: Social Media team) with this information and the invoice number or telephone number of your purchase so we may better assist you. We'd like to look into this for you.
Staff provided unprofessional service and failed to resolve billing issues.
Business reply on Google
Hello, Konstantin. I sincerely apologize for your negative experience while shopping with us. Please contact us via email at customerservice@pcrichard.com (ATTN: Social Media Team) with your invoice number, so we can better assist you.
Staff refuse to answer product questions unless a purchase is confirmed.
Business reply on Google
Hi Ralik, we are terribly sorry to know this has been your experience. We hope you choose to visit with us again, should you need further assistance, please email us at customerservice@pcrichard.com.
Damaged dishwasher panel and incomplete installation service provided
Business reply on Google
Hello Peter, I would like to apologize for the inconvenience this caused. Please send us an email to customerservice@pcrichard.com (ATTN: Social Media Team) with the invoice number of the purchase and your contact information, so we can look into this further. Please reference ticket # 2980084