P.C. Richard & Son
💻 Tech Services · Philadelphia
total experiences
replied on google
Most reported issues
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Experiences
Salesman provided incorrect product information and treated customer with disrespect.
The company failed to deliver the item as scheduled.
Business reply on Google
I'm terribly sorry to hear things didn't go as planned with your delivery. I'd like to see if there is anything I can do to help with this. Could you please send me a direct message with the invoice number and/or telephone number associated with your appliance? If you are unable to do so, you can send an email to customerservice@pcrichard.com (ATTN:Social Media Team) and we will be more than happy to look into the matter for you.
Multiple mattress deliveries arrived damaged and in unsanitary condition.
Business reply on Google
We thank you for bringing this to our attention. We apologize for the bad experience you had, and we want you to know that we strive to do better, and our objective is to make sure all of our customers have a great experience, so thanks again for your valuable feedback.
Warranty claim denied despite valid receipt and no physical damage.
failed refrigerator repair and inconsistent replacement offers over seven months
Business reply on Google
Hello Irene, we would like to apologize for the negative experience you had while having your appliance serviced. Please send us a direct message with the invoice number of your purchase, or you can email us at customerservice@pcrichard.com (ATTN: Social Media team) with this information so we may better assist you. We'd like to look into this for you.
Appliances are defective and the company failed to provide repairs.
Business reply on Google
Hello , we apologize for the negative experience you had while having your appliance serviced. We would like to look into this so we can make things right. Please send your invoice number and the information you shared here to customerservice@pcrichard.com (ATTN: Social Media team). Our corporate Customer Service team will resolve this.
Refrigerator repair delays and poor customer service from store staff
Business reply on Google
Hello Eroleen, we apologize for the negative experience you had while having your appliance serviced. We would like to look into this so we can make things right. Please send your invoice number and the information you shared here to customerservice@pcrichard.com (ATTN: Social Media team). Our corporate Customer Service team will resolve this.
Store refuses to cancel warranty without increasing air conditioner price
Business reply on Google
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it quickly and accurately.
Delivery team failed to remove packing materials from the new refrigerator.
Business reply on Google
I'm terribly sorry to hear things didn't go as planned with your delivery. I'd like to see if there is anything I can do to help with this. Could you please send me a direct message with the invoice number and/or telephone number associated with your appliance? If you are unable to do so, you can send an email to customerservice@pcrichard.com (ATTN:Social Media Team) and we will be more than happy to look into the matter for you.
Salesperson exhibited rude, aggressive, and unprofessional behavior toward a customer.
Insurance claim denied for internal television damage
employee manipulated reviews and customer was overcharged for a pillow
failed installation and poor customer service regarding air conditioner setup
failed to provide promised price match credit after three months
Business reply on Google
Hello Lois, We apologize for the negative experience you are having with us, and we would like to look into this for you in order to make things right. Please send your invoice number and the information you shared here to customerservice@pcrichard.com. Our corporate Customer Service team will resolve this.
Staff exhibited pushy sales tactics and refused to process an order cancellation.
Manager required return of a free gift during a product return.
Business reply on Google
Hello, We are happy to hear about your experience! Thank you for sharing it, and thank you for shopping at P.C. Richard & Son!
The business uses predatory sales tactics and manipulates online review ratings.
Business reply on Google
Hello, We are happy to hear about your experience! Thank you for sharing it, and thank you for shopping at P.C. Richard & Son!
Staff provided inattentive service and ignored customers upon entry.
Business reply on Google
Hello Carleen, Thank you for shopping with us! We look forward to seeing you again soon!
repeated delivery of incorrect and damaged refrigerators with refund delays
Business reply on Google
Hello, We are sorry to hear about that. Please email us with your sales invoice number at customerservice@pcrichard.com so that we may address the issue. We know you have choices. We will do what we can to fix the situation.
Delivery personnel exhibited rude behavior and poor attitude.
Business reply on Google
Hello Kevin, I would like to apologize for the negative experience you've had. Please send us an email to customerservice@pcrichard.com with the invoice number of the purchase and your contact information. Please reference ticket # 1056759 Sincerely, Rich