Panda Express
🍽️ Restaurants · Billings
total experiences
replied on google
Most reported issues
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Experiences
Portion sizes are significantly smaller for delivery orders than carryout.
Staff member displayed poor attitude and unprofessional behavior toward a customer.
Business reply on Google
Hi Cindy, We are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to send us an email to guestcare@pandarg.com at your earliest convenience so we can assist you further?
Staff are rude and provide insufficient sauce packets.
The drive-thru order was missing eating utensils.
slow service, poor food quality, and incorrect order preparation.
The food portion size provided was insufficient for the price paid.
excessive wait time due to staff inattentiveness
The food quality was poor and the meal was discarded.
Long wait times, cold food, and missing items from the order.
excessive drive thru wait times and incorrect order fulfillment
Staff refused to provide straws and the food order was incorrect.
Missing sauce and unhelpful customer service response
The food ordered was served undercooked.
Customer experienced a long wait time for a drive-thru order.
Long drive-through wait time and unprofessional staff behavior.
excessive wait time due to understaffing at the drive-thru
Staff are rude and frequently provide incorrect or incomplete food orders.
The restaurant failed to include ordered items in two separate orders.
Staff provided insufficient portion sizes instead of informing customer of shortages.