Panda Express
🍽️ Restaurants · New Castle
total experiences
replied on google
Most reported issues
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Experiences
employees were not wearing gloves while handling food
food items were undercooked and missing sauce
Business reply on Google
Hi Lewis. We’re sorry to hear your meal didn’t hit the mark. If you'd like to connect directly on this, please reach out to us at https://www.pandaexpress.com/contact-us.
customer found a piece of aluminum scrubber in their food
Business reply on Google
Hi Vince. Thanks for bringing this to our attention. We'd like to make this right. If you’d like to connect directly on this, please reach out to us at https://www.pandaexpress.com/contact-us
The food tasted like old frying oil.
The food was not fresh and had poor portion sizes.
The food served was excessively salty and poor in quality.
The walnut shrimp served was burnt and dried out.
The food was overcooked and dry with poor customer service.
undercooked food and rodent infestation in the restroom
Staff failed to provide ordered food and suggested unsanitary container reuse.
Staff provided incorrect portion sizes and displayed poor customer service.
Online order took thirty minutes to prepare
The restaurant served rotten super greens to the customer.
Staff failed to greet customer and provided incorrect food order portions.
The food quality was poor and the dishes were prepared incorrectly.
The food served was burnt and poorly presented.
The food quality and preparation did not meet expectations.
The food quality and portion sizes have declined significantly.
The food served was overcooked and lacked flavor.
Limited food selection available one hour before closing time.