Panera Bread
🍽️ Restaurants · Chicago
total experiences
replied on google
Most reported issues
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Experiences
Manager cancelled order without notification and displayed poor customer service attitude.
incorrect order and missing utensils provided by staff
Employee provided rude service and failed to answer a product question.
The restaurant failed to include a sandwich in the delivery order.
The drive-through consistently provides incorrect food orders.
The sandwich had insufficient chicken and poor quality for the price.
Staff member was rude and ignored the customer's order requests.
The customer received a burnt sandwich and an insufficient refund.
Staff failed to provide receipt and caused significant service delays.
Staff refused drive-thru service to customer on an electric bike.
The restaurant has reported health violations and poor facility cleanliness.
poor customer service and improperly prepared food items
The sandwich served contained mold or spoiled ingredients.
Missing food item and spoiled ingredients in the order.
The dining area and bathroom facilities were found to be filthy.
Incorrect orders, missing items, and poor portion sizes for the price.
Business reply on Google
We appreciate you taking the time to let us know about this. We're so sorry to hear your experiences and we'd like to make this up to you - Please e-mail your Google name, order number or receipt, and a copy of your review to MyReview@panerabread.com so we can help.
The restaurant was dirty and the wait time was excessive.
Business reply on Google
Hi there, thank you for taking the time to share your experience. That's not the café environment we strive for and we're so sorry for any disappointment. We'll make sure that your comments reach our leadership team so your feedback can be addressed as an opportunity for improvement.
Inaccurate orders, cold food, and long wait times for simple items.
Business reply on Google
Hi there, thank you for taking the time to share your experience. That's not the quality we strive to provide and we're sorry for any disappointment. We'd like to make this up to you - Please e-mail your Google name, order number or receipt, and a copy of your review to MyReview@panerabread.com so we can help.
Food had a medicinal aftertaste and service was inefficient.