Papa Johns Pizza
🍽️ Restaurants · Cheyenne
total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and failed to provide the order.
inconsistent pizza quality due to poor order accuracy and control
Pizza arrived cold due to excessive delivery time.
The delivery time was delayed by thirty minutes.
Excessive wait times for order pickup at this location.
The customer experienced an excessive wait time for their pizza order.
The pizza crust was served completely raw.
Manager displayed unprofessional behavior and caused significant delays during a payment…
The pizza quality and portion sizes are consistently poor.
The pizza crust is consistently served raw.
Staff member was rude and unprofessional during a pizza remake request.
Staff were rude and unprofessional regarding a late delivery order.
Pizza delivery was late and arrived cold
undercooked pizza and missing paid toppings
Pizza was served raw and parts of the order were missing.
The pizza delivery was incorrect and arrived three hours late.
Business reply on Google
Ms. Sonja Bosler, I am sorry to hear about your experience and that we missed your expectations for a timely delivery. We are interested to "make it right". We value your business and look forward to providing a solution to "exceeding your expectations" moving forward. Sincerely, Lamont Muchmore
incorrect pizza toppings and missing paid extra ingredients
unsanitary food preparation and lack of hygiene protocols by staff
Business reply on Google
Hello, We are very sorry to hear about your experience that you had at this store. We would be happy to make it right for you. Please send us your contact information, including name and phone number, and a copy of this review to reviews@papajohns.com.
The pizza was prepared incorrectly despite specific instructions.
Incorrect pizza toppings provided and promised credit was never issued.
Business reply on Google
Please email your address and I'll send you a complimentary Papa John's Pizza. Jlmmarketing73@gmail.com