Papa Johns Pizza
🍽️ Restaurants · Great Falls
total experiences
replied on google
Most reported issues
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Experiences
Excessive music volume and disrespectful treatment of delivery drivers.
Business reply on Google
I am so sorry for the excessive music volume during your late night visit and the disrespectful attitude shown to DoorDash drivers. We expect our team to maintain a comfortable environment and treat every delivery partner with complete respect. Please reach out to us at team@papareview.com to discuss further and so we can make this right.
The pizza was incorrectly sized, poorly cut, and missing ordered toppings.
Business reply on Google
I am truly sorry to hear that your large pizza arrived measuring only 12 inches and was completely missing the pepperoni you ordered. We take great pride in our food preparation and clearly failed to properly stretch the dough and top your pizza correctly. Please email us at team@papareview.com to discuss further and so we can make this right.
The restaurant provided the incorrect pizza crust and order items.
Business reply on Google
I am so sorry we messed up your 14 inch New York style crust and double meat order. Getting hung up on is completely unacceptable and not how we do things. Please email us at team@papareview.com so we can address this with the team and make it right.
The order took significantly longer than the estimated time.
Business reply on Google
We sincerely apologize that your 15-minute estimate turned into an hour-long wait, as that is far from the efficient service we aim to provide. It is clear we missed the mark on organization during your visit, regardless of the number of team members on the floor. Please reach out to us at team@papareview.com so we can address this and make things right.
The pizza delivery took one hour instead of the expected time.
The pizza was prepared incorrectly and the refund request was denied.
The pizza delivery is significantly delayed after multiple follow-up calls.
The store failed to deliver paid items after a follow-up call.
Order was not ready at the promised pickup time
The pizza delivery took significantly longer than the estimated time.
The delivery was delayed and the order was incorrect twice.
Staff member was rude and refused to remake a canceled order.
Poor pizza preparation and lack of staff mask compliance.
Excessive delivery delay and unprofessional conduct by the store manager.
Order arrived late with incorrect items and an expired food product.
Pizza is poorly prepared, incorrectly cut, and missing requested items.
Long delivery delay and conflicting information regarding the order address.
The delivery driver failed to locate the building for four hours.
The pizza delivery took over an hour without any status updates.
The pizza was delivered with insufficient sauce and poorly distributed toppings.