Papa Johns Pizza
🍽️ Restaurants · Houston
total experiences
replied on google
Most reported issues
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Experiences
pizza delivery failed to arrive on two separate occasions
Business reply on Google
Thank you for taking the time to share your feedback regarding your recent experience. This is not the level of service we strive to provide at our location. We would like to make this right for you. Please email us at gmoore@DCTpizza.com with your contact information so that a member of our team can follow up with you directly.
Employee handled food without washing hands after touching other items.
Business reply on Google
Thank you for taking the time to share your feedback regarding your recent experience. This is not the level of service we strive to provide at our location. We would like to make this right for you. Please email us at gmoore@DCTpizza.com with your contact information so that a member of our team can follow up with you directly.
Staff were rude and insulted the customer after an incorrect order.
Business reply on Google
Thank you for taking the time to share your feedback regarding your recent experience. This is not the level of service we strive to provide at our location. We would like to make this right for you. Please email us at gmoore@dctpizza.com with your contact information so that a member of our team can follow up with you directly.
The business delivered the incorrect pizza order to the customer.
Poor quality pizza and unhelpful customer service
The restaurant provided the incorrect pizza order.
Business reply on Google
Thank you for taking the time to share your feedback regarding your recent experience. This is not the level of service we strive to provide at our location. We would like to make this right for you. Please email us at gmoore@DCTpizza.com with your contact information so that a member of our team can follow up with you directly.
The pizza was never delivered and customer service provided no apology.
Order was cancelled at closing time after being marked as prepared.
Incorrect order items and poorly prepared food delivered without notification.
Pizza never arrived and staff hung up on customer repeatedly
Store closed early, refused refund, and delivered undercooked food.
Long wait times and poor customer service regarding order pickup
Order lost due to system failure and unhelpful management
The pizza arrived with incorrect ingredients and missing dipping sauce.
excessive delivery time and poor customer service response
Business reply on Google
Oh no! We hate to hear this. Please contact us at feedback@pjhouston.com and we will put you in touch with the Director of Operations.
Pizza arrived cold, soggy, and after a two hour wait.
Pizza was never delivered to the correct location
Business reply on Google
Hi Kassie we’re sorry to hear that you did not have the best experience. We appreciate your feedback; customer service is our top priority. We will be sharing this information with the team. If you would like to send us your contact info to feedback@pjhouston.com we would love to see how we can make it right.
Delayed delivery, poor food quality, and rude customer service interactions.
Business reply on Google
Hi Sohel, we are so sorry that you had this experience at one of our stores. We appreciate your feedback; customer service is our top priority. We will be sharing this information with the team. Please send us your contact info to feedback@pjhouston.com we would love to see how we can make it right.
Manager was rude and refused to address the cancelled order issue.