Papa Johns Pizza
🍽️ Restaurants · San Diego
total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times, dishonest pricing, and poor staff performance.
Business reply on Google
Sean, we’re sorry for the experience you described. The pricing issue, long wait times, and overall service you encountered are not acceptable and do not reflect the standards we hold our team to. You should have received clear, accurate pricing and a realistic pickup time, along with a sense of urgency and professionalism from our team. We also take concerns around food safety and team conduct seriously and will be addressing this internally. We’d appreciate the opportunity to make this right. Please reach out directly to our store manager, Daedric, at (858) 571-2900, extension 5 so he can review this with you and take care of it. Thank you for bringing this to our attention.
Excessive wait time due to understaffing and employee negligence.
Business reply on Google
Marco, we’re really sorry for the experience you had. That’s not acceptable, and we understand how frustrating that must have been, especially with the extended wait time. What you described is not how we’re supposed to operate. Your order should have been ready as promised, and we should never be in a position where service breaks down like that. We’d appreciate the opportunity to make this right. Please reach out directly to our store manager, Daedric, at (858) 571-2900, extension 5 so he can review this with you and take care of it. Thank you for bringing this to our attention.
Order was not prepared after a twenty minute wait
Business reply on Google
Hi Joe - I’m really sorry to hear about your experience. We clearly missed the mark here, and that’s not the experience we want for our customers. I’d appreciate the opportunity to look into what happened and make this right. Please feel free to contact our store manager, Daedric at (858) 571-2900 directly so he can get more details so we can be better in the future. Thank you for bringing this to our attention.
The pizza had an unpleasant smell and taste.
The pizza, wings, and breadsticks were poor quality and undercooked.
Delivery driver ignored instructions to leave food without knocking or ringing.
Manager failed to apply promised credit for an incorrect order.
Employee was unable to answer a simple menu modification request.
Long wait time and undercooked raw pizza received
Inefficient phone ordering process and failure to follow mask delivery instructions.
Business reply on Google
Hello Krista, We are very sorry to hear about your experience. We would be happy to help make this right. Please send your contact info and a reference to your review to reviews@papajohns.com.
Delivery was significantly delayed and the food arrived cold.
Business reply on Google
Michelle, we are sorry to hear you experienced this long wait time. We would like to help. Please email your order details and contact information to reviews@papajohns.com
The pizza had poor quality crust and excessive sauce.
Business reply on Google
We’re sorry to hear this. Let us help. Can you please provide the email associated with the account, order number, and contact information at reviews@papajohns.com.
Incomplete order delivered after significant delays and failed initial delivery.
Pizza was not delivered despite being marked as completed
Pizza delivery was significantly delayed and arrived cold
The restaurant provided an incorrect order and staff were rude.
The restaurant refused to honor a promotional discount code.
Pizza delivery was significantly delayed and arrived cold.
Order was not ready at the promised time causing a delay.