Payless Wireless Phone Repair
📡 Internet & Cable · San Diego
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
poor quality replacement screens and repeated repair failures
business replaces new parts with old refurbished components
Business reply on Google
I'm sorry to hear that you had a negative experience with us, Ariana. We will investigate this matter and ensure that we are providing the high standard of service that we promise to our customers. Thank you for bringing this to our attention. Dear Ariana could you please provide some information ot ticket number of the Job we did for you? we never do such job as you described. I appreciate to contact us so we could resolve this issue for you. Thanks
The business is accused of being a scam.
Business reply on Google
Hi Charles, I'm truly sorry you had a bad experience. We strive to offer top-notch service, and it's disheartening to hear we missed the mark. Please reach out to us directly so we can address your concerns and make things right.
The phone microphone remains broken after an ineffective repair service.
Business reply on Google
I’m sorry to hear about your bad experience. We have a high standard of quality for our repairs and your repair should never have been an exception! If you’d like to discuss this further, please contact me at our store number or in person.
poor management and lack of customer assistance
Business reply on Google
We apologize for what brought you to put a lower rating. We encourage you to come visit us again so we can provide excellent service to you.
Tempered glass screen protector broke after three days of use.
Business reply on Google
Hi David , Tempered glass gives extra protection to your phone screen . But tempered glass itself does not have any warranty. - John
FaceID stopped working after screen repair with no resolution offered
Business reply on Google
I’m sorry to hear about your bad experience. We have a high standard of quality for our repairs and your repair should never have been an exception! If you’d like to discuss this further, please contact me at our store number or in person.
Technician allegedly replaced original battery without authorization during screen repair.
Business reply on Google
I’m sorry to hear about your bad experience. We have a high standard of quality for our repairs and your repair should never have been an exception! If you’d like to discuss this further, please contact me at our store number or in person.
The replacement screen provided was of poor quality and fragile.
Business reply on Google
I’m sorry to hear about your bad experience. We have a high standard of quality for our repairs and your repair should never have been an exception! If you’d like to discuss this further, please contact me at our store number or in person.
Poor screen repair quality and unresponsive customer service.
Business reply on Google
I’m sorry to hear about your bad experience. We are normally known for our exceptional customer service and would love for you to stop by our store again if you ever have any issues. I assure you that you will be taken care of at the highest level. At Payless Wireless we care about you and appreciate your business, my sincerest apologies.
Technician damaged the phone back plate during screen repair
Business reply on Google
is sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We have a high standard of quality for our Certified Pre Owned devices. We would greatly appreciate the opportunity to discuss this further with you, to make sure your experience with Payless Wireless is exceptional. Again we extend our most sincere apologies and look forward to hearing from you.
Technician damaged the home button during a screen repair attempt.
Business reply on Google
Hi Hannah, I'm very sorry to hear about your experience. We aim to provide the best service possible and clearly fell short in this instance. Please reach out to us directly so we can make this right.
phone repair failed shortly after service and warranty expired
Business reply on Google
Hi Trevor, I'm really sorry to hear about your experience with our service. We strive to provide affordable repairs, but clearly, we missed the mark on your recent visit. Please reach out to us directly so we can work to make things right.
poor quality screen replacement and unprofessional staff behavior
Business reply on Google
Dear Ramon, I sincerely apologize for the experience you had with the iPhone 6 screen replacement. We strive to provide the best quality service and it’s clear we fell short in this instance. Your feedback is invaluable and will help us improve.
Poor quality screen repair and refusal to fix faulty workmanship
Business reply on Google
I'm very sorry to hear about your experience and that you felt this way after visiting our shop. We always aim to provide high-quality service, and it's disappointing to learn about your dissatisfaction. Your feedback will help us improve, and we would appreciate the opportunity to make things right.
The business sold counterfeit Apple Earpods at an inflated price.
Business reply on Google
You made a mistake posting review on different business. This is not GJ wireless.