PCH Custom Audio
💻 Tech Services · Wilmington
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff caused vehicle lockout and failed to complete installation services.
Installation damaged the vehicle bumper and business refuses to take accountability.
Staff failed to schedule an inspection appointment efficiently.
customer has not received a refund after three weeks
Incomplete installation and failure to meet promised deadlines
Technicians damaged vehicle wiring and repeatedly provided incorrect installation parts.
Improper installation of stereo and backup camera caused electrical issues.
business failed to deliver product and refuses to provide a refund
Staff failed to provide promised audio system and refused repair services.
Improper wiring installation caused battery failure and audio static
Business reply on Google
We’re truly sorry to hear about your experience. We understand how frustrating it must be to deal with battery issues and static noise, especially after trusting us with your installation. This is not the experience we want any of our customers to have. We take your concerns seriously and want to make things right. Please reach out to our customer service manager, Ms. Maria, directly at (310) 526-8635 so we can look into this further and find a resolution that works for you. Thank you for bringing this to our attention—we value your feedback and appreciate the opportunity to address it. Sincerely, The PCH Custom Audio Wilmington Team
Business refused scheduled installation and provided inconsistent information regarding…
Business reply on Google
Hi Julian. As per our conversation on Saturday Jan 11th, 2025, at PCH Custom Audio in the city of Wilmington, California, we have a first-come first-served policy on Saturdays. Unfortunately, the custom project that you need takes more time than regular jobs. We are sorry if we didn’t have the time to take your business the same day, as we were already booked at that time. But you can always count on us to complete any project for your Mercedes. If you give us enough time to perform it.
Improper installation caused vehicle damage and potential fire hazard
Technician failed to diagnose a simple wiring issue with backup camera.
Long wait times and failure to honor scheduled appointments
Business reply on Google
Greetings Ms. K, Thank you for taking the time to submit a review and for bringing this matter to our attention. We appreciate all feedback as we can learn from our mistakes and approve on them. We are sorry to see that there was some trouble with the scheduling and would love to make it right. Please feel free to email me directly at thomas@onlinecarstereo.com to discuss this matter further. We want to resolve this matter and make it right.
Business used bait and switch tactics regarding installation labor costs.
Rude staff and poor communication regarding vehicle installation status.
Inconsistent pricing and rude staff behavior reported by customer.
Staff refused to assist with a quick car stereo check.
Unauthorized charges were made to the customer's credit account.
poor service quality and repeated delays in completing vehicle tinting