Penske Truck Rental
🚙 Rental Cars · Birmingham
total experiences
replied on google
Most reported issues
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Experiences
Customer was denied service and experienced alleged racial discrimination.
Business reply on Google
Dear Let Me Be Great, Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the situation you encountered at our location and the distress it has caused. This is not reflective of the values we uphold at Penske Truck Rental, and we take such matters very seriously. We understand how frustrating it must have been to feel discriminated against and to have your concerns seemingly dismissed. Please know that we are committed to addressing this issue promptly. We are currently investigating the incident to ensure that appropriate actions are taken and to prevent similar situations in the future. Your feedback is invaluable to us, and we appreciate your patience as we work through this. We would like to discuss this matter further with you to better understand what happened and to find a resolution. Please reach out to our customer service team at your earliest convenience. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right. Sincerely, Penske Truck Rental Customer Service Team
The customer experienced poor service at the truck rental location.
Business reply on Google
Dear Angel Henriquez, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience at our location. We strive to provide excellent service to all our customers, and it’s clear we fell short in your case. Please know that your feedback is important to us, and we are committed to addressing the issues you encountered. If you could provide more details about your experience, it would help us in making the necessary improvements. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Sincerely, Penske Truck Rental
Poor staff communication, unsafe drop-off location, and faulty return system.
Business reply on Google
Dear Karlyn Harris, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent rental with Penske Truck Rental. It is concerning to hear about the issues you faced with our customer service and the challenges you encountered during the return process. We strive to provide clear communication and a seamless rental experience for all our customers, and it is evident that we fell short in your case. Your safety and satisfaction are our top priorities, and we are sorry to hear that you felt unsafe and unsupported during your visit. We appreciate your feedback regarding the backup camera and the condition of the lockbox, as well as the lack of information provided about alternative drop-off locations. We are committed to addressing these issues to prevent similar situations in the future. Thank you for bringing these matters to our attention. We value your input and are dedicated to making improvements to better serve our customers. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us at 205-252-0911 Sincerely, Penske Truck Rental Customer Service
Rental truck keys were missing causing a two hour delay
Business reply on Google
Dear Seth Adams, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you faced during your recent visit. It is disappointing to hear about the issues with the truck reservation and the delay caused by the key situation. This is not the level of service we strive to provide, and I understand how frustrating this must have been for you. Please know that your feedback is valuable to us, and we are taking steps to ensure that such situations are addressed and improved upon. If there is anything further we can do to assist you or if you would like to discuss this matter in more detail, please feel free to reach out to us directly. Thank you for your patience and understanding. Best regards, Andrew Penske Truck Rental Customer Service Team
The rental company overcharged the customer and damaged property via leaks.
Reserved truck was unavailable at the agreed location and time.
The rental truck lacked promised shelving and was dirty and malodorous.
Vehicle developed fuel and oil leaks following maintenance service.
Staff refused service and cancelled appointment due to racial discrimination.
Poor maintenance and unsafe structural modifications on rental trailers.
Business reply on Google
David, can you please call us at 866-285-5086 so we have a better idea of what is going on. Joe
The office is not answering phone calls.
Business reply on Google
Alex. We do apologize for the issue. Please contact us at our corporate office at 1-800-467-3675 so we can help
Difficult parking conditions for rental rigs at the Birmingham location.
Business reply on Google
Hello Rodney, thank you for taking the time to review our location. we value your time and feedback. If you would like to discuss this further please reach out to 1-800-467-3675
Staff failed to arrive on time for a scheduled truck rental.
Business reply on Google
Hi Dalton, we appreciate you bringing this to our attention. We have emailed the local Penske Management team to review this for you. We sincerely apologize for any inconvenience.
Missing truck keys caused a two hour delivery delay
Business reply on Google
Hello Yaseen, thank you for taking the time to leave this review. The Homewood location that you normally go to is the overseeing management office of the 28th st location as well as the Home Depot in Birmingham. If you let them know of this situation next time you're in, they may have this addressed with these locations. We will also forward this message to them directly.
customer waited for repairs on a truck with a broken headlight
Business reply on Google
Hello Jacoyia, I am very sorry about the issue but am happy they got it fixed before letting you leave. I will make sure I forward this to our local management to ensure that something like this doesn't happen in the future. Thank you for giving us your feedback and informing us. Have a great day!