Penske Truck Rental
🚙 Rental Cars · Colorado Springs
total experiences
replied on google
Most reported issues
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Experiences
Reservation was lost and replaced with a more expensive rental option
Business reply on Google
Dear Russ, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your recent rental experience. It is concerning to hear about the issues with your reservation and the subsequent challenges you faced. We strive to provide reliable and efficient service, and it is clear that we fell short in this instance. Your feedback is invaluable, and we will be reviewing our processes with the Home Depot location to ensure that such situations are addressed and improved upon. We understand the importance of your time and the impact this had on your plans, especially given your personal circumstances. Please know that we are committed to making necessary improvements to prevent similar occurrences in the future. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Sincerely, Penske Truck Rental Customer Service Team
Reserved truck was unavailable and replacement vehicle was in poor condition.
Business reply on Google
Hello David, thank you for taking the time out to review our location. We appreciate the feedback on how we may be able to better our services. If you would like to discuss this further, we can be reached at 1(800)467-3675.
The rental truck had multiple mechanical and electrical equipment failures.
Business reply on Google
Hello Ray thank you for reviewing our location. Please reach out to us if you have any comments you would like to share. We greatly appreciate the feedback.
Reserved truck was unavailable at the scheduled pickup location and time.
Business reply on Google
Thank you for taking the time to review our location. We do apologize for the issues you had with your rental. We appreciate the feedback and will look into this matter further.