Penske Truck Rental
🚙 Rental Cars · Dallas
total experiences
replied on google
Most reported issues
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Experiences
The rental truck had a faulty battery causing a breakdown.
Business reply on Google
Dear Marquita Armstead, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience and frustration you encountered during your recent rental. It is disappointing to hear about the lack of professionalism from our staff and the issues with the truck's battery. We strive to provide excellent service and reliable vehicles to all our customers, and it is clear we fell short in your case. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Sincerely, Penske Truck Rental
Night staff fails to provide fuel and equipment is broken
Business reply on Google
Dear Nikumi Mito, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced with our night fuel service. Your experience does not reflect the high standards we strive to maintain, and we are committed to addressing these issues promptly. We understand how critical it is for you to receive timely service to start your route efficiently. We are actively looking into the staffing concerns you mentioned and will ensure that our team is aware of the importance of providing prompt and reliable service. Additionally, we are addressing the issues with the DEF pumps to ensure they are functioning properly. Your feedback is invaluable to us, and we are committed to making the necessary improvements. Thank you for bringing these matters to our attention. We hope to provide you with a much better experience in the future. Sincerely, Penske Truck Rental Customer Service Team
Staff was unavailable to assist with fueling the truck.
Business reply on Google
Hi Vidal, we are sorry you had some less than satisfactory customer service with our location. Thank you for the feed back and I will forward this to the rest of the team.
The rented truck failed to start.
Business reply on Google
Thank you Don for taking the time to leave us a rating. We are sorry to hear you did not have a good experience with your Penske truck. Please give us a call at 1-800-467-3675 so we can go over what happen and help out with the delay of the issue. Thank you from rental support
Service advisor was rude, incompetent, and dishonest regarding vehicle safety issues.
Business reply on Google
Thank you {Name} for taking the time to leave us a rating. We are sorry to hear you did not have a good experience at this location. Please give us a call at (817)640-9891 or send us an email to truckrentals@penske.com so we can better understand how we can improve. Thank you.
The location refused a scheduled maintenance appointment for a tractor.
Business reply on Google
David. We apologize for the issues. if you would like to reach out to a member of our managment team at our corporate office we would be happy to see what we can do to help
Staff member refused to check in delivery until after posted hours.
Business reply on Google
Hi Darold, Thank you for the honest feedback and rating. We're grateful for your business and appreciate your input as it helps up to serve you better. We're always looking for ways to improve and fully meet your needs and we invite you to contact us at 800-467-3675 and tell us how we can do better!
Long wait time and lack of staff assistance for truck wash
Business reply on Google
Thank you for reaching out and bringing your experience to our attention. I apologize, and I will be sure to follow up with local management in TX regarding this experience.