Penske Truck Rental
🚙 Rental Cars · Lawrence
total experiences
replied on google
Most reported issues
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Experiences
staff consistently ignore customers and fail to offer assistance
Business reply on Google
Hello Jesse B, Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you’ve had with our customer service. It is our goal to provide every customer with attentive and helpful service, and it’s clear we fell short during your visits. Your comments are important to us, and we will be addressing this issue with our team to ensure improvements are made. We value your input and hope to have the opportunity to serve you better in the future. Best regards, The Penske Truck Rental Team
Long wait time and lack of staff greeting
Customer waiting over three hours for mechanical assistance with scanner.
Business reply on Google
Thank you Enrique for taking the time to leave us a rating. We are sorry to hear you did not have a good experience at this location.
The rental truck had mechanical and steering safety issues.
Business reply on Google
Hello Scott, thank you for bringing this to our attention. If you would like to discuss this further, please give us a call at 1-800-736-7531
Roadside assistance took three hours to dispatch help for a blowout.
Business reply on Google
Hello Bob, thank you for your review. We apologize for your recent experience and would like to try to make things right. Please give us a call at 1-800-467-3675 for further assistance.
Reserved truck was unavailable at the pickup location
Business reply on Google
Hello Melvin, thank you for taking the time out to review our location. We appreciate the feedback on how we may be able to better our services. If you would like to discuss this further, we can be reached at 1(800)-467-3675.
Rental truck was unavailable at the scheduled time and location.
Business reply on Google
We appreciate your feedback, and taking the time to review our location.
Company refused to remove stored credit card information from file.
Business reply on Google
Peter: If this issue has not been resolved please contact a member of leadership and we will have it taken care of