Penske Truck Rental
🚙 Rental Cars · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times for truck maintenance and cleaning services.
Business reply on Google
Hi Shameka, Thank you for the feedback regarding your experience. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you’d like to connect directly on this, please contact us at 1-800-736-7531.
difficulty resolving rental issues with local agents and phone support
Business reply on Google
Hello Christopher, thank you for your review. We apologize for your recent experience and would like to try to make things right. Please give us a call at 1-800-467-3675 for further assistance.
Penske failed to return a stolen dolly to Home Depot.
Business reply on Google
Hello, thank you for your review. We apologize for your recent experience and would like to try to make things right. Please give us a call at 1-800-467-3675 for further assistance.
customer overcharged for fuel and undisclosed rental fees
Customer charged for fuel theft occurring after vehicle return
Business reply on Google
Hello Jesse, thank you for your review. We apologize for your recent experience and would like to try to make things right. Please give us a call at 1-800-467-3675 for further assistance.
Truck mechanical failure caused significant travel delays and financial loss.
Business reply on Google
Eugene, we are deeply sorry to hear about your poor experience renting with us. Please reach out to us at (800) 467-3675 to discus this further. We appreciate your feedback.
Reserved vehicles were unavailable at the location during multiple visits.
Business reply on Google
Diego, thank you for taking the time to review our location. I will be sending this over to local management so this can be addressed and to avoid this in the future. We truly value your business and appreciate your feedback.
Staff refused promised discount after locking customer out of the facility.
Business reply on Google
Potter, We appreciate you giving us your feedback.. I have contacted local management to follow up on this issue. Thank you,, Rachael Mintz
Staff member refused to provide recommendations for alternative truck rental companies.
Business reply on Google
Marcos, I would like to first apologize for the previous experience you received. Thank you very much for leaving a rating.