Perfect Copy & Print
📡 Internet & Cable · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Staff member ignored customer while on a personal phone call
Business reply on Google
We are so sorry you had a bad experience in the shop! Our print tech was on a phone call that seemed like it was almost over but needed extended attention that wasn't anticipated. We do respect the time of all of our customers & try to make sure we help folks as quickly as we can. I'm glad we were able to print your paperwork and help you in the end. Thank you for your business.
Staff member ignored customer despite store being open
Business reply on Google
Wow -- we are so sorry this happened! It is definitely not our normal practice or in any way intentional! It sounds like the tech was so focused on a machine issue they were working on that they didn't notice and may have thought you were just hanging outside the shop talking on your phone. Our mistake! Usually our doorbell is enough to get the attention of anyone in the shop. We'll definitely take a look and make sure it's working properly & our signage is clear directing folks to use it. We'd love another chance to earn your business & recommend using our online form at printstores.com/request-quote or emailing us ahead and we can have your project completed and waiting for you. Again, apologies for your experience!
The owner prioritized phone calls over completing a printing job.
Business reply on Google
Sorry you didn't have the experience you were expecting! For fastest service, it's always best to submit via our website quote request form https://printstores.com/request-quote or email us the correct file and we can process your payment and have your project ready for you to pick up with no waiting.
Staff member was rude and unable to provide same-day service.
Business reply on Google
We're so sorry you didn't have a great experience walking in to our shop. While are generally able to turn many print projects around the same or next day, it does depend on how busy we are (and how many folks are ahead in the queue). You happened upon us while another printer in town was down and we were unexpectedly inundated with students all on class deadlines in addition to our normal busy Thursday volume. Even when our walk-in capacity is overwhelmed, we are usually still able to get to new projects submitted to our queue. As our print tech explained, the best and fastest way to get your project in our queue is to use our online form: printstores.com/request-quote so that we can provide a quote, you can pay online, and we can confirm when it'll be ready before you have to trek across town!
Staff refused to provide printing and faxing services during business hours.
Business reply on Google
We're sorry you had a frustrating time and weren't able to get your print & fax project done in the time you wanted. Unfortunately that day we had a previously scheduled appointment and were unable to accommodate any walk-ins for a short time. We are a local, independently-owned business with a very small team. We also support our team with paid sick time and encourage them to take leave when they need it to protect both themselves and our community. Because of the nature of our print work, we occasionally have to delay helping walk-ins due to print project volume or appointments if we have any kind of staff disruption. Usually we can accommodate later that same day or the next & always encourage folks to reach out first via our quote form or email. We hope you were able to find somewhere to get your project done immediately.
High pricing and condescending staff behavior
Business reply on Google
Marcy - I am so sorry you did not have a great experience with us. Our $3 price is our order minimum not a per page cost -- it includes multiple pages if you are printing on standard letter paper though the price per page is more if you upgrade the paper or get it on full-page label stock like you wanted. Additionally, finishing such as trimming to bleed or folding can also add to the price. We try to explain and be transparent about our prices and why, but we would never intend to make you feel condescended to. That's the opposite of what we want! Our goal is a good experience for all our customers with a high standard for quality and a reasonable price. We're glad you were able to complete your project in any case and sorry your encounter wasn't our usual top-notch. Thank you & Take Care.
Staff refused to provide passport photo service before closing time.
Business reply on Google
Hi Adrián -- I'm sorry you weren't able to get your passport photo from us in the time you needed it. We are a small locally-owned business, so we usually do passport photo appointments set up online or via phone first -- as we mention on our website and on the outside of the shop. We try to accommodate folks that drop in whenever we can, but when we are already working with a customer the wait for a drop-in passport can take some time. It sounds like you weren't able to wait the 15 minutes for us to finish and scheduling an appointment for a different day would also not work. We hope you were able to get your urgent passport photo taken care of!
Poor scanning quality and unprofessional staff behavior
Staff was rude and refused to provide a price estimate over phone
Excessive service fees for small printing jobs
Business reply on Google
Hi Olesya, I understand why you may feel that it is expensive to pay $6 for 5 prints. The prints are only 20 cents each, but there is a minimum labor charge of $5 to start any print job. It is not a new rule. We are still one of the lowest price printshops in town. As a small business we have been serving our community for the last 29 years and we pay our employees fair wages. Our service along with all this equipment available for you when you need it has a cost associated with it. Hopefully my explanation may provide some insight into the cost of doing business and you will give us another chance to serve you on your next print order.
The business enforces a five dollar minimum charge per order.
Staff member was dismissive and lacked knowledge about printing products.
Staff provided unhelpful automated responses instead of requested guidance.
Staff refused to complete the requested finishing work on paid orders.
Employee was unhelpful and provided incorrect information regarding printing services.
Staff were rude and provided unhelpful service regarding printing policies.
Business reply on Google
Sorry, we are unable to offer full serve printing services for less than $5. We provided this service in the past as a courtesy and at a loss.
Inability to email files and long wait times for printing services.
Laminated documents were returned with creases and poor quality.
Business reply on Google
Hello April, I am very sorry about your experience at our store. As a small business we have served our local community for the last 27 years. The reason we do well is because of our service and price. Lamination process is dependent on the type of originals being laminated. A minimium of 15 minutes is required for the Laminator to warm up. We request you to give us another chance and we are confident that we will make it right for you. Here is the laminating price comparison between Super Copy and Perfect Copy. Ltr. Size (8.5x11) Super Copy $4.20. Perfect Copy $2.50. Tabloid (11x17) Super Copy $5.40. Perfect Copy $4.75. Super copy laminating price are from their website. We will beat any price in town and offer better service. Thanks
Printing services are overpriced and of poor quality.
Manager displayed rude behavior and threw customer property on the counter.