Performance Audio Video
💻 Tech Services · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
Technicians failed to connect audio system and company refuses to resolve
Business reply on Google
Hello Paul. I am sorry you feel this way. The work you originally requested was complete and you were walked through the system and agreed it was working so my guys did there paperwork and you were billed according to our original agreement. We did hang two TVs over 75inches and they were working when we left. You have paid zero dollars at this point and wrote a bad review on us but you are getting the benefit of our labor. After 24 years in business this is the first time this has happened. You also need to check your voice mails. We logged three unanswered voice mails to you to try and help out with whatever issues you might be having but I understand if you got things for free why you would not return the calls.
Staff demonstrate poor communication and lack of empathy toward customer concerns.
Business reply on Google
Obviously, we still have a disgruntled employee. We have no clients under this name now or ever. Whoever wrote this if you are a real client, please call the office. Ask for Marty and I will be glad to answer any questions or take care of any issues you might have.
Receptionist repeatedly hung up on the customer during phone calls.
Business reply on Google
Hello Carlos, I am sorry you had bad phone reception but I have no control over that but, to call Rhonda lazy because the phone call got dropped is a little out of line. Rhonda has been with the company for over four years now and our clients love her. Her attention to detail and fallow up it off the charts. If you would like to call back we would be glad to help in anyway we can. Thanks and you can call me direct if you wish. All of our information is listed on the website, including my number and email. Marty
AV installation project remains incomplete after six months
Business reply on Google
Hello Suhas. I apologize that the installation did not go as planned. I do believe that the issues were resolved and that we have completed the job. I think the time frame might be a little stretched but either way we were able to work with the manufacturer and get them to help us out. Unfortunatly we do not actually make the equipment we just install it and program it, so if there is an issue we are at the mercy of the actual manufacturer and we do try and resolve it as soon as possible. There is no reason for us to drag this out. We want your house done as bad as you do and I believe we did just that and we are completed with this project. We do several hundred houses a year so every once in a while there are bound to be issues. The most important part of this is we did not abandon you. We worked with the manufacturer and we were able to complete the house. If there are any issues you know about that have not been resolved please feel free to reach out to me and we will do our best to get the handled in a timely manor. Thanks again, Marty