Petco
🛒 Retail & Products · Albuquerque
total experiences
replied on google
Most reported issues
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Experiences
Store closed earlier than the posted business hours
Business reply on Google
Thank you for your feedback. We strive to maintain dependable, consistent hours so you can always rely on us for your last-minute pet needs. We are sharing your comments directly with our team to ensure we are open and ready to serve you during all operational hours.
Store hours are inconsistent with advertised closing times.
Business reply on Google
We apologize for the confusion about our closing hours. We know how frustrating it is to arrive and find the store closed. Our team aims to provide accurate information so pet parents can plan their visits confidently. Your feedback emphasizes the need for consistency, and we will address this concern to avoid future issues. For further assistance, contact us at (505) 898-2450.
The store has dead fish in the tanks.
Business reply on Google
Thank you for reaching out, Freddie. Our commitment to the health and wellness of pets is unwavering and a responsibility we take very seriously. Please give us a call at (505) 296-0978, so we can discuss this further.
Dog sustained a cut during grooming without staff notification
Business reply on Google
Thank you for sharing your concern. We follow very clear policies and procedures in our grooming salons to ensure safety for pets, accountability for our grooming teams, and both comfort and satisfaction for the pet parents who trust us with their pets. Kindly reach out to our store at (505) 898-2450, so we can address your concerns properly.
Store closed before posted hours and staff ignored customer.
Business reply on Google
Thank you for sharing your feedback, Dezmin. Consistency and clear communication are important to us, and your comments will be shared with our team to improve our services. Please contact us at (505) 898-2450, so we can discuss this further.
Inconsistent return policy communication and requirements for animal replacement.
Business reply on Google
We’re very sorry for your experience with our staff, Cheyenne. This isn’t the level of service we strive to provide. Petco guarantees freshwater aquatic life for 30 days from the date of purchase when kept in a properly established habitat. To request a refund or exchange, please bring your receipt and a water sample to the store. You can find full details on www.petco.com/returns or call us directly at (505) 898-2450.
Grooming appointment was not performed after seven hours of waiting
Business reply on Google
We're really sorry to hear about your dog's grooming experience, Brenda. We want every pet parent to feel confident in our grooming services, and we’re sorry this wasn’t your experience. Please reach out to us at (505) 898-2450 to address your concerns under our 100% satisfaction guarantee.
Appointment cancelled without sufficient notice after long drive
Business reply on Google
Your feedback is important to us, and we want to help. Please contact us at reviewsupport@petco.com with your name, pet's name, phone number, and Case Number: X637136 so we can connect further.
Store closed early and staff refused to provide assistance with pickup.
Business reply on Google
We're sorry to hear that your experience with us was anything less than positive. Providing professional, courteous, and reliable service is of the utmost importance to us, and we apologize if we fell short in this instance. Please feel free to reach out to our store directly at (505) 898-2450 so we can address this properly.
Online order failed and store staff refused to honor promotional pricing.
Business reply on Google
Hi Greg! We're familiar with this situation, and we apologize for the inconvenience this has caused. Please know that we're working to resolve this issue. Thank you for taking the time to share your rating with us today.
Store closed before posted hours and staff refused entry
Business reply on Google
Hi, your feedback is important to us, and we want to help. Please contact us at reviewsupport@petco.com with your name, pet's name, phone number, and case number: 578189 so we can investigate.
Staff ignored the customer upon arrival for a scheduled training class.
Business reply on Google
Hi Robert. We are disappointed to hear that your experience with our team did not meet your expectations. Providing professional and courteous service is of the utmost importance to us. Your feedback will be shared with our team. Thank you for bringing this to our attention.
Store was closed despite Google Maps indicating it was open
Business reply on Google
Hi there! Thank you for bringing this issue to our attention. We value your honest feedback, as it helps us to improve our service. Please be assured that we will address this matter with our team.
Customer received disrespectful service from an employee in the aquatic department.
Business reply on Google
Hi Sam. Thank you for your honest review; we sincerely apologize for the inconvenience caused. We appreciate your feedback, and we will address this matter internally to ensure it doesn't happen again.
Staff failed to provide assistance and refused service due to timing.
Business reply on Google
We apologize for the disappointment you experienced, Bobbi. Your feedback serves as a valuable tool for us to assess and enhance our service standards, and we will be sure to address this with our team. Thank you!
Store sold expired dog food that was two years past date.
Business reply on Google
We apologize for the negative experience you had, Damariz. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll address this with our team to prevent similar issues from occurring in the future. Thank you!
feeder fish died shortly after purchase and store refused exchange
The store fails to maintain the cleanliness of the back lot.
Neglected aquarium tanks and poor animal health conditions
Improper humidity and care for ball pythons causing stuck shed