Petco
🛒 Retail & Products · Boise
total experiences
replied on google
Most reported issues
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Experiences
Staff member refused to sell fish based on tank size requirements
Business reply on Google
Thank you for your feedback, Andres. We understand your concerns regarding the information provided during your visit and the inability to complete your purchase. We strive to provide professional service while supporting the well-being of the animals in our care. If you'd like to discuss this further, please contact us at (208) 375-7971, so we can address your concern.
The product price is significantly higher than at other retailers.
Business reply on Google
Thank you for your feedback, Rhonda. Our mission is to provide trusted essentials for pets while delivering lasting value for pet parents, and we will take your comments into consideration as we review our pricing strategy. We hope to see you again.
Long wait times and poor quality grooming results for the dog.
Staff members were demeaning and disrespectful to the customer.
Business reply on Google
Thank you for sharing your feedback, Karlee. We strive to maintain respectful and professional interactions for every pet and pet parent. Please contact us directly at (208) 375-7971, so we may further assist your concerns properly.
The final cost for pet immunizations was triple the quoted price.
Business reply on Google
Hi Jenny, your feedback is important to us, and we want to help. Please contact us at reviewsupport@petco.com with your name, pet's name, phone number, and Case Number: 874539, so we can connect further.
Manager refused to accept a valid manufacturer online coupon
Business reply on Google
Hi, Beth. We appreciate you sharing your experience with our coupon process and team. We understand the importance of honoring valid promotions and providing fair options for every pet and pet parent. Please contact us at 1 (877) 738-6742, so we can address your concerns properly.
Manager provided poor service and failed to assist waiting customers.
Business reply on Google
Thank you for sharing your feedback, Tia. We understand the importance of providing timely assistance and helpful support for every customer. That is not the level of service we aim to provide. Kindly reach out to us at 1 (877) 738-6742 so we can address your concerns.
Groomer refused to perform requested services and suggested unnecessary shaving.
Business reply on Google
Hi Ashley, thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet expectations. Our goal is to provide exceptional grooming services for every pet. Please contact us at (208) 375-7971, so we can address your concerns and make things right.
betta fish kept in unsanitary and neglected conditions
Business reply on Google
Hi Diana, the health and wellness of pets is always our top priority, and we appreciate you bringing this to our attention. Please contact us at (208) 375-7971, so we can address this directly.
Grooming appointment delayed significantly while dog was kept in a cage
Business reply on Google
Hello Emily. We always strive to provide exceptional grooming services, and we’re sorry this wasn’t the case. Your feedback is important, and we’re always working to improve our service and reduce wait times. Please contact our salon at (208) 375-7971 to resolve this through our 100% satisfaction guarantee. We hope you’ll give us another chance to serve you better, and this won’t deter you and Pickles from visiting us again in the future.
Staff were rude and difficult regarding a pet warranty claim.
Business reply on Google
We’re sorry to hear about your experience with our staff, Chad. It’s important to us that all guests feel supported and respected, and we’re committed to making sure every interaction reflects that. Please contact us directly at 1 (877) 738-6742 so we can better understand what happened and ensure your concerns are properly addressed.
Grooming salon was unclean and charged an unexplained electricity fee.
Business reply on Google
Hi April. We apologize for the condition of our grooming salon and for the confusion regarding the additional charge. We understand how important transparency and cleanliness are when trusting us with your pet’s care. Kindly reach out to our store at (208) 375-7971, so we can address your concerns.
Staff refused animal viewing and displayed poor animal husbandry practices.
Business reply on Google
Hi Ed. We are sorry to hear that you had a subpar experience, and we understand your frustration. We apologize for any inconvenience this may have caused you, and we would appreciate another opportunity to earn your business.
Missing aquarium lid from order and unhelpful customer service response
Business reply on Google
Hi Kyle. We're sorry to hear about your negative experience at our store. Our goal is to provide excellent service, and we’re disappointed that we fell short in this instance. We will share your feedback with our team to improve our service in the future.
neglected animals and unsanitary cage conditions observed in store
Business reply on Google
Hello Sarah. Thank you for bringing this to our attention. Animal care is always our top priority, and we take these types of concerns very seriously. We will address this with our team immediately.
The general manager was rude and unprofessional toward multiple customers.
Business reply on Google
Hi Cicely. We are disappointed to hear that your experience with our team did not meet your expectations. Providing professional and courteous service is of the utmost importance to us, and we apologize if we fell short in this instance. Your feedback will be shared with our team so that we can continue to improve and provide the best possible service to our customers and their pets. Thank you for bringing this to our attention!
Groomer was argumentative and rude regarding the puppy's vaccination status.
Poor staff behavior, long wait times, and unhealthy fish conditions.
Store is selling sick animals in violation of corporate quarantine policy.