Petco
🛒 Retail & Products · Honolulu
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Online order cancelled without adequate customer notification or discount honor.
Staff were rude and refused to price match for items.
Business reply on Google
We appreciate you taking the time to share your perspective, Violet. Your feedback will be shared with the team so we can continue to learn and grow in ways that make every visit better for pet parents.
Veterinarian was inattentive and rude during the appointment.
Business reply on Google
Hi Jessica, your feedback is important to us, and we want to help. Please contact us at reviewsupport@petco.com with your name, pet's name, phone number, and Case Number: 878431 so we can connect further.
The store restroom is neglected and poorly maintained.
Business reply on Google
Thank you for bringing this to our attention, Emmanuel. We apologize for your experience with our restroom conditions. Our team follows maintenance logs and scheduled cleaning procedures to ensure a clean, safe environment for everyone. We will share your feedback with our team to reinforce cleaning protocols, review staffing coverage, and ensure restroom upkeep.
Groomers caused physical injury to dogs during nail trimming
Business reply on Google
Hello Shaolin. Thank you for sharing your concerns about your pet's unsatisfactory grooming session. We apologize for any inconvenience caused, and we will share this review with our team.
Hawaii locations are excluded from the 50% tank sale promotion.
Business reply on Google
Hi there. Thank you for sharing your concerns regarding our prices. We understand that affordability is important to our customers, and we will carefully review our pricing strategy to ensure that we offer competitive and reasonable prices.
Sold dead crickets and provided inaccurate delivery information.
Business reply on Google
Hi there. We apologize for the negative experience you had at our store. Our goal is to deliver outstanding service and create a positive experience for our customers and their pets, and we regret that we fell short of your expectations. We appreciate your feedback and will share your review with our team. Thank you!
The veterinary exam fee was higher than quoted over the phone.
Poor grooming service, lack of communication, and inadequate animal housing conditions.
Dog left in crate for three hours without care or grooming
The store manager was rude during an order pickup.
The grooming service did not follow the requested style.
Grooming department failed to answer phone or return messages
Grooming department lacks sufficient and properly trained staff
Salon staff refused to perform nail trimming service for puppy.
Store refused to provide a rain check for out-of-stock sale items.
The ramen was salty and the pork cutlet was poor quality.