Petco
🛒 Retail & Products · Keene
total experiences
replied on google
Most reported issues
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Experiences
Staff refused to provide discounts for expired merchandise.
Business reply on Google
Thank you for sharing your experience, Sarah. This will be shared with the team. Ensuring product freshness and building trust around how items are presented is important, and insights like yours help guide improvements in how we serve pet parents and their pets. If you'd like further assistance, reach out to us at (603) 352-7634.
The business failed to honor the scheduled appointment time.
Business reply on Google
We appreciate you sharing your experience, Lori. We know how important it is to trust that appointments will be kept as scheduled. We strive to make grooming convenient and reliable, and we’ll use your feedback to do better. Please contact us at (603) 352-7634, so we can address your concern properly.
Unsanitary fish tanks and poor store maintenance.
Business reply on Google
Thank you for reaching out, Mandy. Our commitment to the health and wellness of pets is unwavering and a responsibility we take very seriously. Please give us a call at (603) 352-7634, so we can discuss this further.
The cashier was unprofessional and displayed poor manners.
Business reply on Google
Hi Leann, we're sorry to hear that your experience with us was anything less than positive. We pride ourselves on providing professional service and treating our clients with the utmost respect, and we apologize if we fell short of that standard. Your feedback is important to us, and we've shared your review with our leadership team to ensure that we learn from this and improve. We hope to have the opportunity to serve you again in the future and provide the top-quality care that you and your pet deserve.
Animals sold by the business are sick or dying upon purchase.
Business reply on Google
Hi Sage! Thank you for your review, we regret to hear that your new fish is unwell and sharing your experience with our aquatic department to our attention. We will address this with our team, and we hope to have the opportunity to make it right and restore your trust in our aquatic customer service.
poor customer treatment and negative impact of corporate monopoly
Business reply on Google
Hi Tessa! Thank you for taking the time to leave a review. We appreciate all feedback, good or bad, as it helps us improve our business.
Incorrect pet care advice led to the death of a pet.
Groomer shaved dog without consent and staff was unprofessional.
Business reply on Google
Thank you for your review Mackenzie Joslyn. We're sorry that you were dissatisfied with your pet's grooming session. We will work with our team to ensure that your concerns are addressed. We hope we see you again soon and are able to provide you the best Petco experience possible!
Groomer was rude and made unprofessional threats regarding the dog.
Sales associates were rude and intimidating to the customer.
Customer experienced discriminatory treatment and hostility from a store employee.
Groomer shaved dog against instructions resulting in poor quality cut
Petco sold sick fish and guinea pigs infected with ringworm.
Fish died shortly after purchase and store refused refund without receipt
Grooming staff refused service and provided unprofessional conduct toward the customer.
Store is cluttered and animals are kept in poor conditions.
Two birds purchased from the store died shortly after arrival.
unsanitary animal enclosures and neglected fish tanks
Staff refused to sell fish based on store policy.