Petco
🛒 Retail & Products · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Store closed early preventing pickup of a pre-ordered item
Business reply on Google
Hi Destiny, thank you for your feedback on your pickup order and visit. We value your concerns about retrieving an order after a pickup notification. Ensuring a positive experience is our priority. If you'd like to discuss this further, please call us at (702) 341-0142 for assistance.
Staff member was rude and inattentive during the checkout process.
Business reply on Google
Thank you for sharing your feedback, Kristi. We strive to provide courteous and attentive service at every interaction, and we would appreciate the opportunity to review this experience to better support you and your pet. Please contact us at (702) 341-0142, so we can assist further and address your concerns appropriately.
Grooming services were incomplete and performed poorly despite the high cost.
Business reply on Google
Hi, Ruth. We truly understand how vital it is for pets to receive the care and attention they deserve. We're really sorry to hear that your grooming experience wasn't what you hoped for. Please reach out to (702) 341-0142, so we can work together to resolve this through our 100% satisfaction guarantee.
Poor animal care and unhelpful staff regarding fish feeding requirements
Business reply on Google
Thank you for sharing your experience with our aquatic department to our attention, Walt. We will address this with our team, and we hope to have the opportunity to make it right and restore your trust in our aquatics customer service.
The store staff provided rude customer service.
Business reply on Google
Thanks for leaving your honest feedback. We pride ourselves on exceptional service and regret to hear we missed the mark this time around. We’ve shared this with our team, and we encourage you to please call us at (702) 3410142, so we can discuss this further.
Staff member refused to sell fish to the customer
Business reply on Google
We are sorry to hear about your experience at one of our stores. It’s unfortunate that you did not receive the assistance you required when purchasing a fish. We strive to maintain professionalism and courtesy at all times, and we regret that this was not your experience. Kindly reach out to our store at (702) 341-0142 so we can address your concerns.
Staff refused to provide membership services due to declined vaccine purchase.
Business reply on Google
Hi Dinah, thank you for reaching out. We’d like to assist you further. Please email us at reviewsupport@petco.com with your name, pet's name, phone number, and Case Number: 725643 so we can address your concerns.
Staff cancelled grooming appointment despite prior confirmation and arrived on time.
Business reply on Google
We apologize for your experience with our grooming appointment coordination and staff. We understand the importance of respectful service and reliable scheduling when caring for pets. Kindly reach out to our store at (702) 341-0142, so we can address your concerns properly.
Poor grooming quality and long wait times for scheduled appointment.
Business reply on Google
Hi Neg. We’re truly sorry to hear about your grooming experience. We understand how important it is for grooming appointments to reflect both your expectations and the care your pet deserves. Please contact our store at (702) 341-0142, so we can address your concerns under our 100% satisfaction guarantee.
Staff was condescending and insisted on unnecessary vaccinations.
Business reply on Google
Thank you for your review, Felecia. At your earliest convenience, please email us at reviewsupport@petco.com, so we can look into this for you. Please be sure to add your name, pet's name, phone number, and #557879 to the email for reference. We hope to hear from you soon!
Groomer performed a poor haircut and staff refused to provide compensation.
Business reply on Google
Thank you for sharing your rating with us, Marilyn. We are sorry to hear that you were not satisfied with your pup's recent grooming visit. We want you to know that we offer a 100% satisfaction guarantee, and we encourage you to contact us so that we can work together to make things right.
Company continues charging for membership after cancellation request
Business reply on Google
Thank you for letting us know about your experience. We apologize for any dissatisfaction you may have experienced. Please don't hesitate to contact our customer service team at 1 (877) 738-6742, and they will be more than happy to help you.
Staff failed to process a simple return correctly.
Business reply on Google
Hi there. We apologize for the disappointment you experienced. Your feedback serves as a valuable tool for us to assess and enhance our service standards, and we will be sure to address this with our team. Thank you!
Groomer performed unauthorized shave and caused injury to the dog.
Business reply on Google
Hi there. Thank you for sharing your concerns about your pet's unsatisfactory grooming session. We apologize for any inconvenience caused, and we will share this review with our team.
Staff lacked knowledge and were unhelpful regarding pet care questions.
Business reply on Google
Hi Linda. We regret that our store partner's attentiveness fell short of your expectations. We value your feedback and will use it constructively to enhance our training programs and ensure our team provides exceptional service. Thank you!
Discrepancy between advertised and charged prices for dog kennels.
Business reply on Google
We're sorry to hear you had such a negative experience at our store, Karen. Our goal is always to provide excellent service and a great experience, so we’re disappointed that we didn’t meet your expectations. We will share your review with our team, so we can improve our service in the future.
Customer denied access to the employee-only restroom
Business reply on Google
Thank you for sharing this honest feedback, Becky, we apologize for not meeting your expectations. Please know we will address your review with our team, and we hope for the opportunity to earn your business again.
Lack of shopping carts and unhelpful staff assistance
Grooming staff repeatedly refused service for minor pet health concerns.