Petco
🛒 Retail & Products · Middletown
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Grooming service requires excessive medical documentation for basic procedures.
Business reply on Google
Thank you for sharing your feedback, Joseph. We understand the importance of clear requirements and a convenient grooming experience, as we strive to support the health and well-being of every pet in our care. Please contact us at (401) 846-8105, so we can learn more about your experience.
Staff were rude and expired products were found on shelves.
Business reply on Google
Hi Josh, thank you for sharing your experience with us. We understand how important helpful service and confidence in our products are. For further clarification or to discuss your concerns directly, please contact our store at (401) 846-8105. Our team will be glad to assist you.
Management is rude to customers and staff members
Business reply on Google
Thank you for bringing this to our attention, Lindsey. We understand the importance of fostering a respectful and supportive environment for both our team members and our customers, and we're truly sorry this wasn't the case. If you would like to further discuss your experience, please don't hesitate to contact our customer support team at 1 (877) 738-6742. We’d love the chance to welcome you back and restore your confidence in us.
Staff member was rude and ignored the customer for another shopper.
Business reply on Google
Thank you for your honest review. We pride ourselves on delivering attentive service, and we regret to hear we fell short this time around. We appreciate your feedback as it helps us identify areas for improvement.
Dog returned from grooming with uneven fur and bald spots.
Business reply on Google
Hi Aimee. Thank you for sharing your concerns about your unsatisfactory grooming experience. We apologize for any inconvenience caused. We understand you've been in touch with management, however, we wanted to let you know that we've received and appreciate your review and will use this feedback to improve our services.
website errors prevent account login and grooming appointment booking
Business reply on Google
Thank you for your review PJ. We're sorry to hear that you experienced difficulties with your grooming appointment. Your feedback will help us evaluate and address any areas where we can make improvements.
Store refused return of unopened items past the sixty day window
Business reply on Google
Thank you for your honest review; we sincerely apologize for the inconvenience caused, Jason. We appreciate your feedback, and we will discuss your concerns regarding our staff availability with our team.
In-store management unable to resolve simple transaction issues
Customer experienced discriminatory treatment by store staff based on race.
Store refused return of medication without a receipt
cashier and manager were rude and rushed the customer during checkout
Grooming appointment refused due to alleged staffing issues and medical condition
staff failed to provide assistance in the fish department
The store discontinued the customer's preferred brand of pet food.
unhelpful staff and long wait times at the register
staff failed to provide assistance in the aquatic section