Petco
🛒 Retail & Products · Portland
total experiences
replied on google
Most reported issues
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Experiences
staff refused to assist with product location and damaged inventory
Business reply on Google
Thank you for your feedback, Osmett. Our team is committed to providing expert, attentive service that helps pet parents find the products they need with confidence and feel supported throughout their visit. Please contact us at (503) 889-9171 so we can discuss this further.
Grooming services did not meet customer expectations or specific requests.
Business reply on Google
Hi there. We understand your concerns regarding your dog's grooming visits and appreciate you taking the time to provide feedback. We strive to deliver exceptional service and care for pets and pet parents alike. Please contact us at (503) 889-9171, so we can resolve this through our 100% satisfaction guarantee.
Dog sustained serious dental injuries during a grooming appointment.
Business reply on Google
Thank you for sharing your experience with us, Diana. The health and wellness of pets is always our top priority. We’re sharing this with the appropriate leaders and would like to follow up directly—please call us at (503) 889-9171.
staff refused to assist with fish purchase before store closing
Business reply on Google
Thank you for sharing your feedback, Rose. We understand the importance of timely assistance and clear communication for every pet parent. Kindly reach out to us at (503) 889-9171, so we can address your concerns.
Store refused a valid return and staff were rude.
Business reply on Google
Thank you for sharing your experience with our return process and interaction with our staff, Eric. We understand the importance of honoring programs like Vital Care and ensuring every pet parent feels respected throughout the process. For more support, please contact us at (503) 889-9171.
Petco misidentified the gender of a guinea pig during adoption
Business reply on Google
Thank you for sharing your experience, Sebastian. We understand how important it is to receive accurate and responsible guidance when adopting a pet, and we're sorry that your experience did not reflect the standards we strive to uphold. If your purchase doesn't meet your expectations, you're welcome to return it at any of our Petco store locations. Guinea pigs bought in-store can be returned with a receipt within 30 days for a full refund using the original payment method, or within 60 days for a full merchandise credit. For more information about our return policy, please visit our website at www.petco.com/returns. If you would like to speak with us regarding your concerns, please don't hesitate to reach us at (503) 889-9171, so we can assist you further.
Employee harassed customer with intrusive and unsolicited questions about pet care.
Business reply on Google
We sincerely apologize for the experience you had during your recent visit, Dominic. We understand the importance of creating a respectful and supportive environment for all customers. Your feedback is appreciated and will be used to improve our service standards and staff training. Please let us know at (503) 889-9171 so we can address this properly. We hope you'll give us another chance to serve you better, and this won't deter you from visiting us again in the future.
Store displays dirty merchandise and neglected, deceased animals in fish tanks.
Business reply on Google
Hi Jillian, the health and wellness of pets is always our top priority, and we appreciate you bringing this to our attention. We've shared this with leadership, so they can look into it. For more concerns feel free to reach us at (503) 889-9171, so we can assist you.
Grooming injury caused infection and company refuses to provide reimbursement
Inconsistent pricing policies and poor store accessibility for loading purchases.
Business reply on Google
Hello Ernest. We apologize for the disappointment you experienced. Your feedback serves as a valuable tool for us to assess and enhance our service standards, and we will be sure to address this with our team. Thank you!
Grooming service refused due to dog's prescription medication policy.
Business reply on Google
Hi Tina. We apologize for the negative experience you had at our store. Our goal is to deliver outstanding service and create a positive experience for our customers and their pets, and we regret that we fell short of your expectations. We appreciate your feedback and will share your review with our team. Thank you!
Groomer refused service and falsely claimed the dog was matted.
Business reply on Google
Thank you for sharing your concerns about your pet's unfinished or unsatisfactory grooming session. We apologize for any inconvenience caused, and we will share this review with our team.
Groomers shaved the dog despite explicit instructions not to do so.
Business reply on Google
Hi Angela. We regret to hear that your experience with our grooming service did not meet expectations. Your feedback is important, and we appreciate your honesty and hope to have the opportunity to provide a better grooming experience in the future.
Groomer caused physical injury and performed poor quality haircut on dog.
Staff failed to assist a disabled customer with heavy items.
Business reply on Google
Hi Jenny. We are disappointed to hear that your experience with our team did not meet your expectations. Providing professional and courteous service is of the utmost importance to us, and we apologize if we fell short in this instance. Your feedback will be shared with our team so that we can continue to improve and provide the best possible service to our customers and their pets. Thank you for bringing this to our attention!
Customer received mostly dead crickets instead of the advertised quantity.
Business reply on Google
We are sorry to hear that you had a subpar experience, and we understand your frustration, Ali. We apologize for any inconvenience this may have caused you, and we would appreciate another opportunity to earn your business.
Groomer refused to accommodate dog's physical needs and denied future service.
Grooming appointment delayed and cancelled due to inefficient check-in policy.
Manager refused to honor a previously promised price match.