Petco
🛒 Retail & Products · Saratoga Springs
total experiences
replied on google
Most reported issues
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Experiences
Empty self-wash dispensers and unhelpful staff regarding a service discount.
Business reply on Google
Thank you for sharing your feedback, Cira. We understand the importance of having self wash supplies available and providing a consistent experience, as we strive to offer convenient care. Please contact us at 1 (877) 738-6742, so we can discuss this further.
The store consistently lacks inventory of live crickets.
Business reply on Google
Thank you so much for the great rating! We’re happy to know you had a positive experience. Your support truly means a lot!
Groomer ignored instructions and shaved the dog instead of trimming.
Business reply on Google
Hi Camila. We want every pet parent to feel confident in our grooming services, and we’re sorry this wasn’t your experience. Please reach out to us at (801) 768-6050 to address your concerns under our 100% satisfaction guarantee.
The fish aquariums are dirty and animals are neglected.
Business reply on Google
Thank you for reaching out, Lilac. Our commitment to the health and wellness of pets is unwavering and a responsibility we take very seriously. Please give us a call at (801) 768-6050, so we can discuss this further.
Store lacks staff assistance and consistently has out of stock inventory.
Business reply on Google
Thank you for sharing your feedback, Victoria. We understand the importance of quick assistance and consistent supplies for every pet and pet parent. We will share your feedback with our team to help improve the experience.
Grooming service was paid for but nail trimming was not performed.
Business reply on Google
Hi Nicol. We always strive to provide exceptional grooming services, and we’re sorry this wasn’t the case. Please contact us at (801) 768-6050 to resolve this through our 100% satisfaction guarantee.
employees were unavailable to assist with retrieving crickets
Business reply on Google
Hi Branden. We understand that our store partner's attentiveness fell short of your expectations. We value your feedback and will use it constructively to enhance our training programs and ensure our team provides exceptional service. Thank you!
Guinea pigs sold with severe untreated medical conditions and neglect
Business reply on Google
Hi DJ. Animal Care is always our top priority. We have alerted our leadership, so they can check on the animals. Thank you for letting us know.
customer signed up for recurring subscriptions without clear disclosure
Business reply on Google
Hi, Ariana. We understand how important clarity is when it comes to memberships and billing. We strive to make every enrollment process straightforward and accurate. Please contact us at 1 (877) 738-6742, so we can address your concern.
Staff failed to clean dog after it urinated in grooming crate
Business reply on Google
Thank you for bringing this to our attention, Marianna. We understand the importance of transparency, customer satisfaction, and respectful communication for every pet parent. Kindly reach out to us at 1 (877) 738-6742, so we can address your concerns properly.
Animal waste found on the sidewalk in the parking lot.
Business reply on Google
We appreciate you sharing your experience, Jonathan. We strive to keep our facilities safe and sanitary, and we regret the incident you encountered. Your comments will help us reinforce proper pet etiquette.
The animal enclosures were dirty and neglected.
Business reply on Google
Thank you for sharing your recent shopping experience, Cassandra. Our commitment to the health and wellness of pets is unwavering and a responsibility we take very seriously. Please give us a call at (801) 768-6050, so we can discuss this further.
The groomer failed to follow specific instructions for the pet haircut.
Business reply on Google
Hi MioRi. We take feedback seriously and are sorry to hear about your dissatisfaction. Please contact the store so we can address your concerns under our 100% satisfaction guarantee.
poor animal care and unsanitary conditions in store
Business reply on Google
Thank you for reaching out, Jaxon. Our commitment to the health and wellness of pets is unwavering and a responsibility we take very seriously. Please give us a call at (801) 768-6050, so we can discuss this further.
Betta fish are dying in dirty, mislabeled containers.
Business reply on Google
Thank you for reaching out, Sarah. Our commitment to the health and wellness of pets is unwavering and a responsibility we take very seriously. Please give us a call at (801) 768-6050, so we can discuss this further.
feeder insects were dead and staff interrogation was excessive
Business reply on Google
Hi Joni. We’re disappointed to hear about your sub-par experience, and we’ll strive to do better. We apologize for the inconvenience and would appreciate another chance to earn your business. Thank you!
poor quality grooming services provided for three dogs
Poor quality grooming service and unprofessional staff behavior
Grooming appointment resulted in long wait times and poor haircut quality.
Grooming service was incomplete and performed poorly after an eight-hour wait.