Petco
🛒 Retail & Products · Teterboro
total experiences
replied on google
Most reported issues
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Experiences
Grooming appointment refused due to lack of prior communication regarding requirements.
Business reply on Google
Thank you for sharing your feedback, Bowen. We understand the importance of clear communication and thorough appointment preparation, as we strive to provide a seamless experience for every pet and pet parent. Please contact us at (201) 426-9078, so we can learn more about your visit.
Staff member displayed unprofessional and negative attitude toward customer
Business reply on Google
Thank you for sharing this, Luna. We are committed to creating a welcoming, respectful environment for every pet parent and companion, and your feedback is invaluable in helping us uphold that standard. Please reach out to us at (201) 426-9078 so we can discuss this further.
Staff provided conflicting instructions and failed to perform requested medical testing.
Business reply on Google
Hi Sabrina, your feedback is important to us, and we would like to hear more about it. Please reach out to reviewsupport@petco.com with your name, pet's name, phone number, and Case Number: 946878 so we can assist you.
Staff refused service due to a minor appointment delay
Business reply on Google
We understand your concerns and appreciate you sharing them, Robinson. We strive to make every visit positive and to ensure appointment handling and team support meet expectations. If you'd like to discuss this further, please contact us at (201) 426-9078, so we can address your concern.
Limited variety of cat food compared to dog food inventory.
Business reply on Google
Thank you for providing your feedback, Anna. We're sorry to hear about your experience with the limited selection of cat food. Your input is crucial, and we'll definitely consider your suggestion to improve the range of products we carry for cats. We're glad to hear the store manager was helpful during your visit, and we'll work to address the concerns you've raised to enhance our service for all pet needs.
Veterinary appointment cancelled despite customer arriving within the grace period.
Business reply on Google
Hi Patricia, thank you for contacting us. At your convenience, please send an email to reviewsupport@petco.com with your name, pet’s name, phone number, and case #836109 so we can look into this for you. We’re here to help and hope to hear from you soon.
Lack of communication and resolution regarding a serious veterinary incident.
Business reply on Google
Hi Onur, your feedback is important to us, and we want to help. Please contact us at reviewsupport@petco.com with your name, pet's name, phone number, and Case Number: 833215, so we can connect further.
Groomer injured puppy's nail requiring surgery and a protective cone
Business reply on Google
Thank you for sharing your concern, Serita. We follow very clear policies and procedures in our grooming salons to ensure safety for pets, accountability for our grooming teams, and both comfort and satisfaction for the pet parents who trust us with their pets. Kindly reach out to our store at (201) 426-9078, so we can address your concerns properly.
Staff failed to schedule appointments and provided inconsistent medical requirements.
Business reply on Google
Hi Santiago, thank you for contacting us. At your convenience, please send an email to reviewsupport@petco.com with your name, pet’s name, phone number, and case #829261 so we can look into this for you. We’re here to help and hope to hear from you soon.
Vetco failed to provide mandatory international pet travel documentation
Business reply on Google
Hi Carolina, your feedback is important to us, and we want to help. Please contact us at reviewsupport@petco.com with your name, pet's name, phone number, and Case Number: 823316 so we can connect further.
Dog sustained physical injuries during a grooming appointment at the store.
Business reply on Google
Thank you for sharing your experience with us. The health and wellness of pets is always our top priority. We’re sharing this with the appropriate leaders and would like to follow up directly—please call us at 1 (877) 738-6742.
Poor grooming quality and excessive wait time for pet services.
Business reply on Google
Thank you for sharing your experience, Fabian. We understand the importance of timely grooming and clear communication about any additional charges. Please contact our store at (201) 426-9078 to take advantage of our 100% satisfaction guarantee.
Poor grooming practices, refusal to price match, and unsanitary animal products.
Business reply on Google
Thank you for reaching out, Sasha. Our commitment to the health and wellness of pets is unwavering and a responsibility we take very seriously. Please give us a call at (201) 426-9078, so we can discuss this further.
Groomer refused service due to a five minute arrival delay
Business reply on Google
We're very sorry to hear about your experience, Nara. We understand the importance of flexibility and empathy, especially when it comes to caring for pets and supporting our customers. We sincerely value your feedback and will use it to ensure we're providing the level of service our guests deserve. Please contact us at (201) 426-9078 so we can address this properly. We hope you'll give us another chance to serve you better, and this won't deter you from visiting us again in the future.
lost medical records and delayed critical test results for a pet
Business reply on Google
Hi Peggie, thank you for reaching out. We’d like to assist you further. Please email us at reviewsupport@petco.com with your name, pet's name, phone number, and Case Number: 661382, so we can address your concerns.
The dog's fur was cut significantly shorter than the owner expected.
Business reply on Google
We’re sorry to hear you’re not satisfied with your dog’s grooming, Lak. We stand by our 100% satisfaction guarantee and encourage you to reach out to the store at (201) 426-9078 so we can make it right.
Groomer refused service and demonstrated lack of professional knowledge
Business reply on Google
Hello Fatih. We are disappointed to hear that your experience with our team did not meet your expectations. Providing professional and courteous service is of the utmost importance to us, and we apologize if we fell short in this instance. Your feedback will be shared with our team so that we can continue to improve and provide the best possible service to our customers and their pets. Thank you for bringing this to our attention.
Groomer ignored instructions and performed an unauthorized haircut on the dog.
Business reply on Google
Hi Ela. We are disappointed to hear that your experience with our team did not meet your expectations. Providing professional and courteous service is of the utmost importance to us, and we apologize if we fell short in this instance. Your feedback will be shared with our team so that we can continue to improve and provide the best possible service to our customers and their pets. Thank you for bringing this to our attention.
Groomer shaved dog excessively without owner consent causing skin irritation.
Business reply on Google
Hi Aura Nin-maldo. We're sorry to hear that your recent experience resulted in a less-than-positive rating. Your feedback is important to us.
staff failed to provide assistance in the aquatics department