Petco

Business reply on Google

Thank you for reaching out, Karri. Our commitment to the health and wellness of pets is unwavering and a responsibility we take very seriously. Please give us a call at (918) 281-2311, so we can discuss this further.

Business reply on Google

Thank you for reaching out. Our commitment to the health and wellness of pets is unwavering and a responsibility we take very seriously. Please give us a call at (918) 281-2311, so we can discuss this further.

Business reply on Google

Thank you for bringing this to our attention. We value your trust and understand how important reliable account management and consistent support are when it comes to membership and other services. We also recognize how essential accurate records and clear communication are to providing a smooth experience. Your feedback helps highlight areas where we can strengthen our processes and better support our customers. For further assistance, please call us at 1 (877) 738‑6742.

Business reply on Google

Thank you for reaching out, Holly. Our commitment to the health and wellness of pets is unwavering and a responsibility we take very seriously. Please give us a call at (918) 281-2311, so we can discuss this further.

Business reply on Google

Hello Grace. We believe every animal deserves the best possible care and attention, and everything we do is focused on providing that. Providing a safe, comfortable, and nurturing environment for pets is at the heart of everything we do. Please contact our store at (918) 281-2311 so we can address this properly.

Business reply on Google

We're truly sorry to hear about the long wait and that your experience with our team didn’t meet expectations. We want every pet parent to feel confident in our grooming services, and we regret that this wasn’t the case for you. Please reach out to our store at (918) 281-2311, so we can address your concerns.

Business reply on Google

Hi Hana. We apologize for your experience and understand your concern regarding the interaction you described at checkout. We appreciate your past visits and the positive relationships you’ve had with our team, and we regret that this visit did not meet expectations. Kindly reach out to our store at (918) 281-2311, so we can address your concerns properly.

Business reply on Google

Hi Leah. We're sorry to hear about your interaction with our staff. This is not the service we aim to uphold. Our online prices are national and reflect the self-service nature of this shopping experience, which may also be subject to shipping charges. While our store prices are local and reflect the full-service shopping experience, including the availability of services and knowledgeable store partners to provide advice, as well as immediate access to your purchase. We value your feedback and will use it constructively to enhance our training programs and hope to serve you better moving forward.

Business reply on Google

We apologize for your experience with our staff, Kyle. We regret not meeting your expectations for product availability and selection. Your feedback is important, and we will assess our inventory to offer a broader range of products for our customers and their pets. For specific products that you are looking for, feel free to reach out to us at (918) 281-2311 or visit our website at www.petco.com to check their availability.

Business reply on Google

Hi, Markeisha. We're sorry to hear about the experience you had at one of our stores and with our staff. We genuinely care about creating an inclusive and welcoming environment for all our customers, and it’s unfortunate to know that you have faced unprofessional behavior. I can only imagine how frustrating it must have been not to receive the assistance you needed while purchasing a betta fish. We truly care about your experience and want to ensure that you feel completely satisfied. Please don’t hesitate to reach out to the store; we’re here to help and make things right for you.

Business reply on Google

Hello Alyson. We apologize for the disappointment you experienced. Your feedback serves as a valuable tool for us to assess and enhance our service standards, and we will be sure to address this with our team. Thank you!

Business reply on Google

Hi Morgan. We want all aspects of your experience with us to be positive, so we are disappointed to hear that your first impression didn't meet those expectations. Thank you for taking the time to share your thoughts with us; we'll make sure to pass them on internally.

Business reply on Google

Hi Jesse Lovely. We're sorry to hear that your recent experience resulted in a less-than-positive rating. Your feedback is important to us.

Business reply on Google

Thank you for your review Sunn. We regret that our store partner's attentiveness fell short of your expectations. We value your feedback and will use it constructively to enhance our training programs and ensure our team provides exceptional service.

Business reply on Google

Hi Alysse. We are disappointed to hear that your experience with our team did not meet your expectations. Providing professional and courteous service is of the utmost importance to us, and we apologize if we fell short in this instance. Your feedback will be shared with our team so that we can continue to improve and provide the best possible service to our customers and their pets. Thank you for bringing this to our attention!

Business reply on Google

We apologize for the negative experience you had at our store. Our goal is to deliver outstanding service and create a positive experience for our customers and their pets, and we regret that we fell short of your expectations. We appreciate your feedback and will share your review with our team. Thank you!