PetSmart

Staff failed to address a sexual assault incident in the store.

Rude staff behavior and poor quality pet grooming services.

Staff member physically abused a dog during a grooming appointment.

Grooming staff are unprofessional and provide poor quality service.

grooming services were incomplete and appointment scheduling was unreliable

Groomer was late and added an unauthorized fee to the bill.

Grooming manager was unprofessional and hung up on the customer.

Groomer caused physical injury and unauthorized shaving to the customer's dog.

staff mistreated a dog in the grooming and daycare area

Groomer provided rude service and refused to honor redo policy

Curbside pickup service is unreliable and results in long wait times.

Grooming service refused due to cat receiving anxiety medication.

The pet grooming service resulted in a poor and choppy trim.

dog received a poor and uneven grooming service

Staff refused service for a dog with a medical condition.

Groomer handled dog roughly leading to refusal of service

Staff failed to follow federal laws regarding service dog access.

Poor quality haircut with no immediate availability for a correction

Staff charged for unperformed services and provided poor customer service.

Staff appear unfriendly and customer trust in pet care is low.