PetSmart

Long wait times and excessive noise from a distressed animal.

Excessive wait times due to understaffing at the checkout counter.

Groomer mistreated dog causing physical distress and requiring veterinary care.

Employee refused to retrieve online order from storage

Staff refused fish sale and provided disrespectful customer service.

Poor grooming quality and rude management response to customer complaint.

Supervisor enforced social distancing rules in the checkout line.

Store refused a cash refund for returned pet food

Groomer arrived late and blamed the customer for the delay

Store inventory was out of stock and prices were high.