PetSmart

Staff falsely accused customer of neglecting dog grooming

Sick animal sold with inaccurate health and age information

The business repeatedly charged higher prices than the agreed service cost.

Staff refused service due to lack of integrated vaccination records.

Staff refused to sell fish due to customer's travel plans

Groomer refused to provide haircut service for the dog.

animal neglect and discriminatory behavior by management

Store associate ridiculed customer and refused to sell fish.

Groomer provided poor service and mistreated the customer's dog.

Grooming appointment refused due to missing records and staff unavailability.

Customer alleges discriminatory treatment by staff and management

Manager failed to wear a mask and wore a dog muzzle

Grooming appointment was not recorded and staff was rude.

Staff refused to process a purchase shortly before store closing time.

Employee provided unhelpful and rude responses regarding sick pet frogs.

Groomer handled the dog poorly and provided an unsatisfactory haircut.

Refunds are incomplete and insurance coverage is inadequate for veterinary services.

Groomer neglected dog while it was hanging from a leash

Store refused cash refund for fountain without a receipt

Dog contracted kennel cough and staff was verbally abusive.