PetSmart

Groomer unable to handle cat during nail trim service

poor animal care and unsanitary tank conditions observed in store

Staff member was rude during a phone inquiry.

Store staff refused a return without a receipt.

Employee lacks proper fish handling and administrative skills.

Groomer refused to trim dog nails and failed to clean pet.

Purchased diseased fish caused the death of existing aquarium pets.

Groomer provided poor service, caused injury, and charged unfair late fees.

Grooming service was incomplete and performed poorly for the price paid.

business failed to process refund after multiple attempts to contact management

Customer was selectively questioned by staff upon entering the store.

Grooming service was denied due to inconsistent enforcement of behavior policies.

Grooming appointment took seven hours to complete.

Store manager provided dishonest information regarding fish purchase requirements.

The groomer performed a poor quality haircut against specific customer requests.

Unprofessional service during the order pickup process

staff were rude and refused to retrieve a pickup order

Long wait times on the phone to reach customer service.

staff provided inconsistent information regarding the training cancellation process

staff exhibited discriminatory behavior and refused service to the customer