PetSmart

Staff member displayed unprofessional attitude during pet grooming check-in process.

Staff ignored customer and animal enclosures were dirty and poorly maintained.

Staff member was rude and unprofessional toward customers.

Staff provided poor customer service and performed an unsatisfactory dog grooming.

Staff member was unprofessional and dismissive regarding the customer's barking dog.

Grooming service failed to bathe dog or trim nails

excessive paperwork and wait time for a small purchase

Grooming staff were rude and unprofessional during the pet service.

store failed to provide proper animal care instructions to customer

poor animal care and unsanitary tank conditions at the store

Inconsistent information provided regarding grooming appointment requirements and…

Staff are rude, unknowledgeable, and provide inaccurate product information.

Staff provided dishonest reasons to cancel a grooming appointment.

Grooming service refused due to handwritten vaccination records

Staff were unhelpful and unavailable for grooming services

Grooming service failed to remove loose fur from the dog.

Grooming service was incomplete and staff were rude.

Grooming services were paid for but not performed on the dog.

Dog sustained skin injuries and received improper grooming services.

Groomer failed to clip claws and caused injury to dog's ears.