PetSmart

Groomer handled the dog in a rough and unsafe manner.

Manager falsely accused customer of non-payment and refused to investigate records.

Difficult adoption process and unreasonable screening criteria for potential pet owners.

Groomer provided incomplete service and charged for a canceled appointment.

Groomer shaved dog unnecessarily and provided a poor quality haircut.

staff failed to communicate vaccination requirements prior to long wait

The store representative was rude and unhelpful during curbside pickup.

Grooming injury led to severe infection and euthanasia of service dog.

Unnecessary services were added to a routine veterinary ear recheck.

Staff refused checkout despite store being open before closing time.

Grooming appointment was not performed after dog waited in small kennel

The store staff failed to answer the telephone.

Staff member was disrespectful and unprofessional during a phone call.

Employee failed to offer assistance to customer in store

Grooming service was incomplete and ineffective despite full payment.

Customer accused of theft by security guard due to appearance

Groomer failed to complete service due to dog behavior

Staff member failed to assist with product location and checkout process.

Grooming appointment was delayed and the dog was returned unfinished

Management refused to sell a hamster to an adult with ID