PetSmart

inadequate and harmful living conditions for fish in store tanks

inability to schedule cat nail trimming appointments

Groomer mistreated the dog during a grooming session.

cat returned with fleas and poor grooming quality

Appointment cancelled without notice due to scheduling and staffing errors.

Groomer was unprofessional, added fees, and planned to leave dog unattended.

poor grooming quality and unhelpful management response

Grooming appointment denied due to insufficient vaccine documentation

Grooming appointment was not found in the system upon arrival.

Poor grooming quality, excessive wait times, and unprofessional staff communication.

Unauthorized charges added to grooming bill and significant service delays.

Staff refused to allow viewing of reptiles before purchase.

High prices and poor inventory management make shopping in-store inefficient.

Groomer caused physical injury to dog and used improper restraint equipment.

Grooming staff were unfriendly and rude to the customer.

Grooming service was incomplete and staff handled the dog poorly.

Grooming appointment cancelled due to system error and staff refusal

Inefficient and impersonal checkout process for grooming services.

Inconsistent price matching policies and rude staff behavior.