PetSmart

Reptile event featured plastic toys instead of live animals

Employee was rude and dismissed concerns about dead mealworms.

The dog grooming service was performed poorly and took too long.

Staff member refused to honor a recurring mix and match sale.

Staff were rude and refused to sell fish based on tank size.

Staff refused service and provided inconsistent information regarding dog's behavior.

inaccurate inventory information and lack of available staff for assistance

Staff handled dogs aggressively and provided poor grooming service

customer never received the promised digital photo of their puppy

Grooming services charged significantly more than the quoted price without authorization.

Staff provided poor service and incorrect appointment scheduling information.

Grooming staff refused service after accepting payment for appointment

Customer sold a diseased fish and received poor support.

Fish sold by the store are diseased and staff lack expertise.

Long wait time due to insufficient staffing at the register.