PetSmart

Staff refused sale of hamster cage due to safety concerns

The dog was returned damp and improperly dried after grooming.

Customer was denied service due to a disputed arrival time.

Poor grooming quality and dishonest staff communication regarding the service.

Groomers refused service to a dog with a leg injury.

Dog exhibits signs of trauma following a grooming appointment.

Customer received fewer crickets than the amount purchased.

Poor animal welfare conditions and condescending staff behavior.

The floor associate provided rude customer service.

Staff refused to sell a gecko despite customer having proper equipment.

Customer received a package containing used and soiled pet diapers.

Grooming staff failed to trim all nails and refused service.

Poor grooming services and hostile management response to customer complaints.

Grooming appointment was mishandled and the dog was left partially shaved.

Groomer caused a wound requiring surgery on the customer's dog.

Inadequate housing conditions for fish sold in the store

staff provided poor service and were dismissive during inquiries

Birds purchased from the store were sick and died shortly after.

employees failed to assist an elderly customer who fainted and bled

Dead fish left in tanks due to lack of staff attention.