Phone Repair Shop
📡 Internet & Cable · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
Technicians damaged phone components and installed low quality replacement screens.
Technician replaced original OEM screen with a cheap aftermarket part.
Phone continues to glitch after repair and refund was denied
The replacement screen is low quality and caused phone performance issues.
Technician damaged the back of the phone during repair.
Business reply on Google
Hi Victoria, Thank you for providing your recent feedback. We apologize for not meeting your expectations. After reviewing your concerns, we determined that your S21 Ultra required repairs for the broken front screen and back glass. We provided you with quotes for the necessary repairs, including the $75 cost to repair the back glass. However, upon your request, we reinstalled the broken back to your phone. When you came to pick up your phone, you requested a discounted price for the repair or a free case. Unfortunately, providing post-repair discounts and free items is against our store policy. If you would like to discuss your experience further, please feel free to reach out to us. Thanks once again for your feedback, and we hope to hear from you soon. Regards.
Staff member demanded identification for credit card payment
Business reply on Google
We’re sorry to hear this D. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Technician used non-genuine parts without informing the customer.
Business reply on Google
Hi Bobby. Thanks for your feedback regarding your recent experience with our store. We apologize if we have fallen short. Having said that, you were offered a solution to get your money and part back at no additional cost and get your phone fixed with a genuine part, which you declined over the phone. Please feel free check out the right to repair movement (link attached) https://www.ifixit.com/News/61140/what-is-right-to-repair So we all can have access to genuine parts to fix your phone and save the planet.
The shop knowingly sold a locked phone as unlocked.
Business reply on Google
Hi Myko. Thank you for your feedback regarding your recent experience with our store. We apologize if we have fallen short. You bought the phone from us back in Nov 2021. We are extremely sorry that our warranty doesn't cover any purchases over 4 months. If you would like to discuss your experience, please do not hesitate to reach out to us at (210) 946-5800.
Face ID stopped working after screen and back glass repair
Business reply on Google
Hi Roy. Thank you for your feedback regarding your recent experience with our store. We apologize if there was any inconvenience with regards to your repair. Face ID on a completely shattered and damaged iPhone (front and back) is an issue that can only be restored by Apple. We are unable at this time to provide a repair for this specific issue. Apple does have a method to take care of it, as it mainly happens due to damage to your Face ID components. If you would like to discuss your experience, please do not hesitate to reach out to us at (210) 946-5800.Thanks again for your feedback, we hope to hear from you soon. Regards.
Store refused to exchange a defective charger within two weeks.
Business reply on Google
Thanks for your review Contessa Smith. We appreciate reviews from customers. Sorry for the inconvenience but we can't replace an already broken data cable. That's why we test all our accessories ourselves and also in front of the customers. So they don't have to go through the trouble of returning accessories. On further review we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. Thanks, Phone Repair Shop.