Pizza Hut
🍽️ Restaurants · Kansas City
total experiences
replied on google
Most reported issues
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Experiences
Order never arrived and driver demanded payment for prepaid food
Business reply on Google
I'm deeply sorry for the humiliating experience and the delivery breakdown you endured. That falls far short of the care we aim to provide. Your feedback is taken seriously and will be shared with our team to help prevent this happening again. Thank you for telling us.
customer experienced food poisoning after eating the bbq brisket pizza
Business reply on Google
Hi Tamirria, I'm truly sorry to hear about your experience with our bbq brisket pizza and the discomfort it caused you. This is certainly not the quality we aim for. We would like to investigate this matter further and make things right. Please reach out to our customer service team so we can assist you. Best Regards, Bartley Tudor
employee touched nose before handling food and pizza was greasy
Business reply on Google
We're very sorry to hear this. Your experience falls far below our standards. We regret the greasy food and the unacceptable employee behavior you described; we take this seriously and will address it with our team. Your feedback matters, and we hope to earn back your trust.
The restaurant provided an incorrect order and refused a replacement.
Business reply on Google
I'm really sorry your pizza was wrong and a replacement wasn't offered, that is disappointing, especially from a frequent neighbor. We appreciate you letting us know and will use this to improve service and consistency.
Customer credit card information was compromised after phone order.
Business reply on Google
We're truly sorry for what you experienced. Payment security and respectful service are non‑negotiable, and you should never be blamed. We're reviewing this with our team, tightening phone‑payment protocols, and reinforcing accountability and professionalism. This isn't our standard at Pizza Hut, and we're acting to prevent it.
The pizza was undercooked and lacked quality ingredients.
Business reply on Google
Damen, I'm really sorry your pizza arrived undercooked and didn't meet the quality you expected. We strive to deliver delicious, perfectly baked pizzas every time, and it's clear we missed the mark here. Your feedback truly matters to us, and we appreciate you sharing your experience.
Incorrect food order and refusal of credit refund
Business reply on Google
Keyna, we're truly sorry for the mix-up and the frustration you experienced after a long day. Your trust means a lot, and it's disappointing to know we let you down. We're always aiming to provide great food and service, and your feedback highlights where we need to do better.
employees handling food without gloves
Business reply on Google
We're sorry to hear about your experience, Diane. We appreciate your feedback and are glad the front staff was nice. Please contact us directly to discuss this further.
Staff ignore customers and food pickup wait times are excessive.
Customer dissatisfied with the business's online star rating calculation method
Delayed delivery and incorrect pizza order with no customer support response.
Poor food quality and unprofessional customer service at the store.
Long delivery times and cold, burnt pizza quality issues.
Late delivery with missing items and unhelpful customer service
The pizza order was never delivered and the store was unresponsive.
excessive delivery delays and repeated order cancellations without customer notification
Incorrect delivery order and poor customer service resolution
The pepperoni pzone lacked meat and was poorly prepared.
Order never delivered and staff refused to provide a refund
Excessive delivery delays and poor food quality upon arrival.