Pizza Hut
🍽️ Restaurants · Passaic
total experiences
replied on google
Most reported issues
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Experiences
Rude staff refused a refund and ignored customer service calls.
The restaurant failed to include the buffalo wings in the order.
customer received incorrect pizza orders and staff disconnected phone calls
Business reply on Google
Hi Sagar, I'm truly sorry to hear about your experience. It’s very disappointing to learn that you received the wrong pizza multiple times and faced communication issues when trying to resolve it. This is certainly not the level of service we aim to provide. Your feedback is important, and we'll be looking into this matter to ensure it doesn't happen again. Thank you for bringing this to our attention. Best regards, The Pizza Hut Team
Manager refused to honor advertised promotional pricing for personal pizzas.
Business reply on Google
Dear Jazmyn, Thank you for taking the time to share your experience with us. We're truly sorry to hear about the confusion and frustration you and your daughter encountered at our Passaic location. It's important to us that our promotions are clearly communicated and honored, and it sounds like we fell short in this instance. We appreciate you bringing this to our attention and will ensure that our team is reminded of the correct procedures and policies regarding our deals. Your feedback is invaluable in helping us improve our service and avoid similar issues in the future. We hope you'll consider giving us another chance to provide you with the quality service and experience you deserve. Sincerely, Pizza Hut
Cold, poor quality pizza with receipt placed inside the food box.
Long wait times, poor hygiene, and incorrect pizza order.
Incorrect pizza toppings, burnt food, and rude customer service.
The pizza was overcooked, cold, and lacked the requested extra sauce.
Staff refused to correct a repeated incorrect order for cash customers.
website allowed pay in store but staff demanded phone payment
The store refused a refund for a poorly delivered pizza.
Staff member was rude and refused to correct a wrong order.
customer unable to place order due to technical and communication issues
Delivery driver failed to notify customer of cold food delivery
Pizza delivery was three hours late and customer service was unresponsive.
Excessive delivery wait times and poor customer service responsiveness.
Inconsistent food quality and repeated delays with dishonest staff communication.
Long wait times, cold food, missing items, and rude staff.