Pizza Hut

🍽️ Restaurants · Philadelphia

19

total experiences

11%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

WorstProduct / Service QualityFrom Google Reviews
Jul 8, 2026

The pizza quality is poor and lacks the requested extra cheese.

WorstCustomer ServiceFrom Google Reviews
Jul 4, 2026

Incorrect pizza order and refusal of refund by staff

WorstMisleading & FraudFrom Google Reviews
Jun 11, 2026

Employee added an unauthorized tip amount to the customer receipt.

WorstDelivery & ShippingFrom Google Reviews
Apr 10, 2026

orders consistently arrive with missing items and poor food quality

Business reply on Google

I'm sorry to hear about your experience, Marie. We appreciate your feedback and encourage you to contact us directly so we can address these issues.

WorstCustomer ServiceFrom Google Reviews
Mar 12, 2026

Dirty facility, poor customer service, and incorrect food order.

Business reply on Google

I'm sorry to hear about your experience, Sky. We appreciate your feedback and will address these issues to improve our service.

WorstCustomer ServiceFrom Google Reviews
Feb 1, 2026

Slow service and inability to contact the store directly.

WorstProduct / Service QualityFrom Google Reviews
Dec 28, 2025

The personal pizza was poorly prepared and stuck together.

WorstRefund & ReturnFrom Google Reviews
Aug 15, 2025

Customer did not receive a refund for a cancelled pizza order.

WorstProduct / Service QualityFrom Google Reviews
Dec 14, 2024

The delivered pizzas were burnt and customer service was unhelpful.

WorstProduct / Service QualityFrom Google Reviews
Nov 9, 2024

Incorrect items and sauce were included in the order.

WorstProduct / Service QualityFrom Google Reviews
Aug 22, 2024

The pizza was prepared with insufficient sauce.

WorstProduct / Service QualityFrom Google Reviews
Jul 19, 2024

Pizza toppings were sparse and customization options were restricted.

WorstProduct / Service QualityFrom Google Reviews
May 31, 2024

The pizza received did not match the ordered toppings.

WorstCustomer ServiceFrom Google Reviews
May 18, 2024

Staff failed to fulfill order and repeatedly hung up on customer.

WorstProduct / Service QualityFrom Google Reviews
May 12, 2024

The pizza order was incorrect and the quality was poor.

WorstProduct / Service QualityFrom Google Reviews
Apr 21, 2024

The pizza provided was burnt and of poor quality.

WorstDelivery & ShippingFrom Google Reviews
Jan 23, 2024

Extremely late delivery of cold food and unprofessional driver behavior.

WorstCustomer ServiceFrom Google Reviews
Jan 15, 2024

inefficient order management and poor staff service

WorstDelivery & ShippingFrom Google Reviews
Jan 12, 2024

The restaurant delivered the incorrect food items for the order.